DEEPAK YADAV
Gopalganj
Summary
Dynamic Desktop Support Engineer with proven expertise at ICA Edu Skills, excelling in network troubleshooting and user account management. Recognized for enhancing system performance and implementing security measures, while delivering exceptional customer service. Adept at resolving complex incidents and providing end-user training, ensuring seamless IT operations and user satisfaction.
Overview
2
2
years of professional experience
Work History
I have 2 years Experience Desktop Support Engineer
ICA Edu skills
Gorakhapur
01.2023 - 01.2025
- Provided technical support for hardware and software issues for students and staff.
- Installed and configured desktop systems and peripherals in educational environments.
- Assisted users with troubleshooting connectivity and application problems.
- Maintained IT equipment inventory, ensuring functionality of devices.
- Collaborated with IT team to implement system updates and security patches.
- Documented support requests and resolutions in ticketing system for future reference.
- Conducted regular system backups and disaster recovery operations to ensure data integrity.
Education
High School -
Bihar Board
BiharIntermediate -
U.P. Board
Utter PradeshBachelors Of Arts -
Deen Dayal Upadhyaya
Gorakhpur, Uttar PradeshSkills
- Windows Server setup
- Network troubleshooting
- Hardware installation
- System security
- User account management
- Technical documentation
- Customer service
- Team collaboration
- End-user training
- Incident resolution
- Equipment maintenance
- Problem analysis
- Windows support
- Process improvement
- Communication skills
- Time management
- Attention to detail
- Troubleshooting and diagnosis
- Software installation
- Hardware upgrades
- Incident management
- Active Directory basics
- Group Policy basics
- DHCP and DNS setup
- File sharing setup
- NTFS permissions control
- PowerShell scripting basics
- Remote Desktop troubleshooting
- Server backup basics
- Event log monitoring
- TCP/IP configuration
- Network drive mapping
- Virtualization basics
- OWASP Top 10 awareness
- Ethical hacking awareness
- Kali Linux testing skills
- Vulnerability assessment skills
- Phishing awareness
- Firewall analysis skills
- Burp Suite skills
- OWASP ZAP skills
- Nmap scanning skills
- Netdiscover discovery skills
- Wireshark analysis skills
Timeline
I have 2 years Experience Desktop Support Engineer
ICA Edu skills
01.2023 - 01.2025
High School -
Bihar Board
Intermediate -
U.P. Board
Bachelors Of Arts -
Deen Dayal Upadhyaya
Hobbies and Interests
I like playing cricket
Disclaimer
I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief.
Personal Information
- Father's Name: Mr. Udaybhan Yadav
- Date of Birth: 04/04/00
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
- English
- Hindi
Hobbies and Interests
I like playing cricket
Disclaimer
I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief.
Personal Information
- Father's Name: Mr. Udaybhan Yadav
- Date of Birth: 04/04/00
- Gender: Male
- Nationality: Indian
- Marital Status: Single
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