Deepak Yadav

As a Branch Manager at Capri Global Capital Ltd in India, I was responsible for overseeing the operations of the branch and ensuring its profitability. I led a team of employees, providing guidance and support to achieve our targets and objectives. My role also involved building and maintaining relationships with clients, as well as implementing strategies to attract new business.

• Managed Branch (Sales Business, Auction, DPD, MTM Case, Excess Funding Cases, Spurious Cases Marketing Activities with Team, Collection, Operation Work, Admin Work, Apps Download, Work on CUID, Net Growth on every Month)
• Led team to achieve targets.
• Built client relationships.
• Implemented new business strategies.

As an Area Manager in the Sales & Operation Department at Bajaj Finance LTD, I was responsible for overseeing the operations and driving sales in my designated area. In this role, I developed and implemented strategies to increase market share, achieve revenue targets, and improve customer satisfaction.I have had the opportunity to lead a team of sales professionals and drive business growth in my assigned territory. With over 8 years of experience in this role, I have successfully developed and implemented strategies to increase market share and meet sales targets while maintaining strong relationships with clients and stakeholders.

• Managed a team of 37+ sales executives.
• Achieved 15% increase in sales revenue.
• Conducted market analysis and identified new opportunities.
• Trained and mentored new team members.
• Developed and maintained relationships with key clients.
• Created effective sales plans and strategies.
• Regularly met or exceeded sales targets.
• Implemented initiatives to improve customer satisfaction.
• Developed and executed sales strategies that consistently increased revenue.
• Oversaw customer service operations, including collection, app downloads, wallet activation, and CRM activities.
• Conducted market analysis to identify and pursue new business opportunities.
• Monitored team performance, delivering feedback to enhance productivity.
• Trained and mentored new employees to facilitate effective onboarding.
• Ensured compliance with company policies through oversight of daily operations.
• Collaborated with cross-functional teams to optimize processes and boost efficiency.

• Presently handling customer service and S2S with 4 off roll employees.
• Hiring, training and grooming for S2S with Off roll.
• Setting target and productivity of team members to achieve organizational target.
• Monitoring all S2S challenges and customer service issue and identify fraudulent practices and ensure that no loss is incurred due to such activities.
• Resolve the queries of service and Review and give feedback to team members on monthly basis.
• Coordinating with different internal department to make service smooth.
• Preparing AOP of Service & S2S.
• Share improvement report on monthly basis to management.
• Motivate and guide the team to achieve organizational goal.
• I Select as Process Champion of Urban S2S & Customer Service in Ahmedabad.

• Approved loans within specified limits and escalated applications exceeding limits to management for review.
• Analyzed customer profiles and issued loans within turnaround time.
• Evaluated applicants’ financial status, credit, and property conditions to assess loan feasibility.
• Reviewed loan agreements for completeness and compliance with policies.
• Calculated payment schedules to facilitate accurate repayment planning.
• Selected as process champion of Urban Credit Operations in Ahmedabad.
• Received Kudos Award in February 2018 for outstanding performance.

• Processing of completed files and sending to CPU maintaining desired level of quality with minimum DVU hold, system hold branch hold.
• Regular training to sales and discussion on process/policy and reduce branch hold.
• Providing regular feedback/suggestion in process/ system improvement to ACOM/RCOM.
• Coordination / taking regular feedback on expected business volumes from sales and planning accordingly for smooth processing of files.
• I Select as Process Champion of Urban Consumer Operation in Gujarat.
• Honored with the Heroes Award in February 2017, recognizing outstanding dedication and impactful contributions to the organization.