Sonam Samriya
Banker
Ujjain,MP
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and programmed management skills.
Overview
16
16
years of professional experience
Work History
Branch Manager
HDFC Bank Limited
01.2023 - 10.2024
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Developed strategic plans for day-to-day financial operations.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Complied with established internal controls and policies.
- Analyzed business processes to identify cost savings and operational efficiencies.
Branch Operations Head
Axis Bank Limited
01.2022 - 12.2022
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained friendly and professional customer interactions.
- Performed monthly compliance checks.
- Consulted customers to boost product sales and services.
Branch Operationa Head
Axis Bank Ltd
05.2017 - 12.2021
- Completed daily Bank Secrecy Act reports.
- Trained employees on proper procedures and strategies to improve productivity.
- Examined customer loan applications for loan approvals and denials.
- Created financial dashboards to provide insights into key performance indicators.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
Customer Service Officer (Operations)
Axis Bank Limited
05.2016 - 05.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Officer (Operations)
Axis Bank Limited
02.2011 - 04.2016
- Assisted call-in customers with questions and orders.
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
Capital Market Analyst
Eclerx Services Limited
05.2010 - 02.2011
- Worked for Credit Swizz Investment Bank, as counter part for USA team and ensured smooth and error free functioning.
- Team loan and Revolving loan processing disbursement and closing.
Intern
M/s TATA Autocomp Systems Ltd.
06.2008 - 07.2008
- Project Title: Export Documentation and Procedure
- Key Learning: Proper procedure of exporting goods, followed by an mercantile exporter, Payment realization process of exported goods
Education
M.B.A. - Dual Specialization in Marketing and Finance
Pt. Jawaharlal Nehru Institute of Business Management
Ujjain, M.P.01.2009
B.Com - undefined
Bhartiya Mahavidhyalay
Ujjain, M.P.01.2007
12th Standard - Commerce
Kalidas Montessori School
Ujjain, M.P.10th Standard - undefined
St. Paul’s Convent Higher Secondary School
Ujjain, M.P.Skills
- Proactive
- Self-Disciplined
- Time Management
- Excels in team leadership
- Mobility
- Team Player
Personal Information
- Father's Name: Mr. Sunil Samriya
- Mother's Name: Mrs. Kusum Samriya
- Date of Birth: 04/04/86
- Nationality: Indian
- Marital Status: Married
Disclaimer
I Sonam Samriya hereby solemnly declare that the information stated above is true to the best of my knowledge and belief.
Languages
Hindi
English
Timeline
Branch Manager
HDFC Bank Limited
01.2023 - 10.2024
Branch Operations Head
Axis Bank Limited
01.2022 - 12.2022
Branch Operationa Head
Axis Bank Ltd
05.2017 - 12.2021
Customer Service Officer (Operations)
Axis Bank Limited
05.2016 - 05.2017
Customer Service Officer (Operations)
Axis Bank Limited
02.2011 - 04.2016
Capital Market Analyst
Eclerx Services Limited
05.2010 - 02.2011
Intern
M/s TATA Autocomp Systems Ltd.
06.2008 - 07.2008
B.Com - undefined
Bhartiya Mahavidhyalay
12th Standard - Commerce
Kalidas Montessori School
10th Standard - undefined
St. Paul’s Convent Higher Secondary School
M.B.A. - Dual Specialization in Marketing and Finance
Pt. Jawaharlal Nehru Institute of Business Management
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