Deepak Jagmohan Singh
Ludhiana,Punjab
Summary
Results-oriented individual with extensive technical and administrative skills seeking a challenging position in an innovative work environment.
Overview
20
20
years of professional experience
Work History
OSD to Chairman
Baba Jaswant Singh Dental College, Hospital and Research
Ludhiana
08.2021 - Current
- Supervise office supplies stock, prepare reports, organize filing system, answer queries, update office policies, maintain calendar, arrange travel, manage complaints, assist HR, handle projects.
- Developed and implemented a board-level strategy to ensure the organization's long-term success.
- Provided guidance and support to prospective students on the admissions process.
- Monitored stock levels and identified purchasing needs.
- Provided support to doctors in the Public Health Dentistry Department on campus initiatives and community engagement activities, such as free Health Camps.
- Developed and implemented CSR strategies to enhance corporate reputation and brand equity.
- Advised senior management on best practices for responsible business practices.
- Compiled reports, presentations, briefs, agendas and correspondence for the Chairman.
- Organized meetings and conferences with external stakeholders on behalf of the Chairman.
Self Employed
Elixir Learning Institute
Doraha
01.2011 - 01.2021
- Managed administrative functions, resolved conflicts, handled scheduling, ensured compliance, hired and trained staff, improved school quality, and managed payroll.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Tech Lead
IBM
12.2006 - 12.2010
- Solved technical issues, managed team, made presentations, compiled performance data, ensured policy adherence, handled customer callbacks.
- Assisted customers with technical issues on a wide range of products and services via live chat.
- Provided timely, accurate and professional customer service to all clients.
- Provided technical support and guidance to junior members of the technical team.
- Developed and implemented effective training programs for new call center employees.
Senior Customer Service Executive
ICICI Bank Ltd
03.2005 - 11.2006
- Developed and implemented customer service strategies to improve customer satisfaction levels.
- Assisted customers with product inquiries, complaints and technical issues.
- Provided feedback on customer service experience in order to identify areas of improvement.
- Participated in departmental meetings to discuss current trends in the industry and ways to improve customer relations initiatives.
Education
MCA -
Quest Infosys, Ludhiana, Punjab Technical University
01.2007
BCA -
DIMT, Ludhiana, Punjab Technical University
01.2004
10+2 -
Arya Senior Secondary School, Khanna (PSEB)
01.2001
Skills
- DOS
- Windows XP
- Windows Vista
- Windows 10
- Mac
Personal Information
- Date of Birth: 04/02/83
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
- Punjabi
- Hindi
- English
Hobbies and Interests
- Reading history books and novels
- Surfing IT related web sites on Internet
- Reading about different religions
Accomplishments
Received a North Star award from Client for top performance for a season.
Received certificate of appreciation from Client for high quality assurance scores.
Participated in Nrgize Training- For providing effective feedback and coaching.
Timeline
OSD to Chairman
Baba Jaswant Singh Dental College, Hospital and Research
08.2021 - Current
Self Employed
Elixir Learning Institute
01.2011 - 01.2021
Tech Lead
IBM
12.2006 - 12.2010
Senior Customer Service Executive
ICICI Bank Ltd
03.2005 - 11.2006
MCA -
Quest Infosys, Ludhiana, Punjab Technical University
BCA -
DIMT, Ludhiana, Punjab Technical University
10+2 -
Arya Senior Secondary School, Khanna (PSEB)
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