Deepak Kumar Barik

• Monitored network capacity and performance to diagnose and resolve complex network problems.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Performed troubleshooting for Juniper, Cisco, and packet analysis.
• Troubleshot complex multi-vendor network service provider issues.
• Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.

• Responsibilities include handling Sev1, and Sev2 incidents, critical changes and deployments, and disaster recovery activities.

• Configure and troubleshoot Nexus, ASR, Edge routers, and other DC devices

• Enlist vendors for troubleshooting and critical device upgrades.

• Reviewing configuration for the new site.

• Stay on top of edge tickets of own team and react to them to prevent ignoring SLAs and escalated cases.

•Participate in a transition meeting, KT, and technology training for new clients

•Working with a Change Request, Installation, P1, and P2 Call according to client specifications

• Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Identified and immediately resolved issues with network devices.
• Assisted IT staff on troubleshooting issues and closing calls.

• Coordinated with vendors for hardware maintenance and upgrades, negotiating favorable terms to meet budgetary constraints while maintaining system reliability.
• Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
• Managed development, deployment and training of RTS system and internal systems suite.
• Wrote ad hoc tools and patches to resolve recurring production problems.