Deepak Kumar Mishra
Product Expert And Team Leader
New Delhi
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Team Leader and Product Expert
Nityo Infotech Services Pvt. Ltd
Gurugram
01.2019 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Optimized customer support by establishing collaborative service environment.
- Implemented new working processes to deliver multiple improvements.
- Led team of 15 members while providing exceptional customer service.
Telemarketing Manager
STARVICE TECHNOLOGIES PRIVATE LIMITED
New Delhi
06.2016 - 08.2017
- Outbound Calling & Appointment Setting: Conducted high-volume outbound calls to schedule solar panel consultations, consistently meeting and exceeding appointment targets.
- Lead Generation & Follow-up: Identified and pursued qualified leads for solar panel installations, ensuring timely follow-ups to maximize conversion rates.
- Sales Strategy Implementation: Boosted telemarketing sales by executing strategic marketing campaigns and targeted promotional efforts.
- Customer Acquisition & Relationship Building: Achieved sales and service goals by cultivating new customer relationships and delivering personalized engagement.
Production Manager
Kumar Container Pvt. ltd.
Bharuch, Gujarat
10.2011 - 01.2016
- Assessed manufacturing processes and recommended improvements to increase productivity.
- Directed manufacturing process and procedures to achieve goal of first run capability.
- Determined suitable crew requirements, scheduled employees and worked with Human Resources to meet changing production schedules.
- Developed and implemented cost controls and other expense reduction measures.
- Managed continuous improvement initiatives to drive gains in quality, flow and output.
- Implemented quality improvement changes to minimize product defect rates.
Education
MBA - Marketing
Gautam Buddh Technical University
Kanpur 03.2009 - 08.2011
Skills
Leadership and teamwork
Customer Relationship Management
Cloud Sales Expertise
Accountability & Ownership
Teamwork and collaboration
Team motivation
Quality improvement
Work Planning and Prioritization
Goal setting
Staff training
Certification
MSME-Development Institute
Timeline
Team Leader and Product Expert
Nityo Infotech Services Pvt. Ltd
01.2019 - Current
Telemarketing Manager
STARVICE TECHNOLOGIES PRIVATE LIMITED
06.2016 - 08.2017
Production Manager
Kumar Container Pvt. ltd.
10.2011 - 01.2016
MSME-Development Institute
10-2010
MBA - Marketing
Gautam Buddh Technical University
03.2009 - 08.2011