With over 9 years of professional experience having expertise in end-to-end processes related to retail banking, quality assurance and control, transaction monitoring, content moderation, and compliance management. Consistently demonstrated versatility and have proven track record of learning and managing multiple roles effectively. Up-skilled abilities will undoubtedly be an asset to organization's growth. Experienced in customer account management, financial advising, and transaction handling. Utilizes relationship-building skills and problem-solving abilities to enhance customer experiences. Track record of delivering consistent, reliable service and adapting to evolving needs of clients and organization. Operations professional with a proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results allows to adapt to changing needs and lead cross-functional teams. Skilled in process improvement and resource allocation, making dependable and results-driven. Reputation for enhancing operational performance is well-known.