Summary
Overview
Work History
Education
Skills
KNOWN LANGUAGES
Timeline
Generic
DEEPAK KUMAR SAH

DEEPAK KUMAR SAH

New Delhi

Summary

With over 9 years of professional experience having expertise in end-to-end processes related to retail banking, quality assurance and control, transaction monitoring, content moderation, and compliance management. Consistently demonstrated versatility and have proven track record of learning and managing multiple roles effectively. Up-skilled abilities will undoubtedly be an asset to organization's growth. Experienced in customer account management, financial advising, and transaction handling. Utilizes relationship-building skills and problem-solving abilities to enhance customer experiences. Track record of delivering consistent, reliable service and adapting to evolving needs of clients and organization. Operations professional with a proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results allows to adapt to changing needs and lead cross-functional teams. Skilled in process improvement and resource allocation, making dependable and results-driven. Reputation for enhancing operational performance is well-known.

Overview

10
10
years of professional experience

Work History

Operations Manager /Senior Group Leader

Wipro Limited
01.2022 - Current


  • Cultivated a high-performance culture through positive reinforcement and recognition of accomplishments.
  • Resolved conflicts effectively between team members by mediating disputes fairly while maintaining professionalism.
  • Prepared the SOPs across the workflows to have a systematic process for all activities
  • Prepare and present the Quality WBR & MBR decks for the client review
  • Identify the root cause/problem areas and brainstorm with the larger team to find a solution
  • Work on the BQ management to shortlist the bottom performer and ensure they get effective coaching and training
  • Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
  • Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.

Assistant Manager Training and Quality

Concentrix Daksh
01.2015 - 01.2022
  • Transaction monitoring - Maintain high level of client and customer satisfaction by adhering to client specified quality norms, along with compliance
  • Responsible to deliver Process Excellence through a data driven continuous improvement methodology
  • Prepared and led the Quality for the clients reviews
  • Provided management with feedback to assist in the improvement of customer service efficiency externally, as well as, within the department
  • Responsible on Analytical Framework for the respective campaigns and implementation of Action Plans
  • Assisted customers with account openings, ensuring all necessary documentation was collected and accurately processed.
  • Supported branch operations by maintaining an organized work environment, stocking supplies, making deposits at the end of each day.
  • Streamlined banking processes for increased efficiency and reduced wait times.
  • Collaborated with team members to meet branch sales targets through cross-selling of banking products and services.

Education

Bachelor of Commerce - Accounts & Finance

REVA INSTITUTE OF SCIENCE & MANAGEMENT
Bangalore
01.2015

12th - Commerce

BSF SENIOR SECONDARY SCHOOL, SHILLONG
01.2012

Skills

  • Team leadership abilities
  • Time management proficiency
  • Quality processes & regulatory compliance
  • Quality training & SOP Development
  • Statistical analysis skills
  • Corrective Action Planning
  • Customer satisfaction
  • Teamwork and collaboration
  • Problem-solving

KNOWN LANGUAGES

English - Proficient
Hindi - Proficient
Nepali - Proficient
Bhojpuri - Proficient
Kannada - Intermediate

Timeline

Operations Manager /Senior Group Leader

Wipro Limited
01.2022 - Current

Assistant Manager Training and Quality

Concentrix Daksh
01.2015 - 01.2022

12th - Commerce

BSF SENIOR SECONDARY SCHOOL, SHILLONG

Bachelor of Commerce - Accounts & Finance

REVA INSTITUTE OF SCIENCE & MANAGEMENT
DEEPAK KUMAR SAH