Priyanka Mudhliyar
Mumbai
Summary
I manage a team of five associates, honing my leadership skills and ensuring top performance. I’m dedicated to automating processes, mentoring teams, and delivering innovative results. I have a strong track record in HR, quality assurance, and financial services, with a focus on leveraging technology for operational excellence. At SS&C Technologies, I used advanced tools to enhance client relationships and minimize errors. At IIFL Finance, I provided strategic insights and maintained accurate financial records. In HR, I streamlined recruitment and managed crewing operations for Merchant Navy officers, incorporating tech-driven solutions. My experience also includes creating products for UK clients in RSF and using data analytics to boost service quality.
Overview
6
6
years of professional experience
Work History
Senior Quality Analyst (Finance & Operations)
SS&C Technologies
Mumbai, MH
2023.09 - Current
- Managed and trained a team of 5 associates, developing people skills and adapting to diverse scenarios.
- Managed financial tasks, including accounting, auditing, and financial analysis, ensuring accuracy and compliance in reports and transactions.
- Coordinated client relationships, addressing inquiries, and maintaining high service standards.
- Conducted quality assurance in the mutual fund domain, minimizing errors and overseeing associate work for smooth operations.
- Created and registered multiple products in RSF for UK clients investing in the platform.
- Analyzed CSAT recordings to evaluate client satisfaction and improve service quality.
- Investigated breaches, coordinated with teams to prevent future issues, and mentored junior staff.
- Achieved all SLA targets set by clients and enhanced procedures to improve customer satisfaction and outcomes.
- Regularly coached associates on errors, complaints, and breaches, explaining impacts and prevention strategies.
- Prepared and presented monthly Quality Assurance Packs, detailing SLA performance, call quality, error analysis, and coaching efforts.
Sr. Executive HR
Midshipmite Recruiters
Mumbai
2023.02 - 2023.07
- Managed crewing and technical administration for a diverse fleet, ensuring optimal staffing and operational efficiency.
- Coordinated the recruitment and crewing of officers for various fleets and positions, aligning talent acquisition with organizational needs.
- Registered vessels in the shipping portal, ensuring compliance with regulatory requirements and smooth operational processes.
- Monitored and tracked vessels to maintain up-to-date records and ensure safety and compliance standards.
- Managed and maintained ship certifications, ensuring timely renewals and adherence to international maritime regulations.
Sr. Executive HR
Kuba Edu consulting Private Limited
Pune, MH
2020.12 - 2022.09
- Managed full-cycle recruitment, including sourcing, interviewing, and selecting candidates through phone, video, and in-person interviews.
- Collaborated with managers to identify future hiring needs, aligning recruitment efforts with organizational goals.
- Led workforce planning initiatives to ensure optimal staffing levels and resource allocation.
- Trained managers in performance management, enhancing employee productivity and engagement.
- Implemented innovative recruitment strategies, reducing time-to-hire, and improving the quality of hires.
- Streamlined onboarding processes, improving new hire integration and retention.
HR Talent Acquisition Intern
91mobiles
New Delhi
2019.04 - 2020.08
- Sourced and shortlisted candidates for various roles.
- Coordinated interviews for candidates and hiring managers.
- Maintained the candidate database and tracked recruitment progress.
- Conducted initial assessments for candidate qualifications and cultural fit.
Fundamental Research Analyst Intern
IIFL India Infoline Limited
Mumbai
2018.11 - 2019.01
- Educated clients on key factors influencing successful capitalization, including investment levels, funding sources, and strategic timing.
- Developed and delivered well-organized presentations to effectively promote successful investment plans.
- Conducted warm calls with existing company clients to facilitate documentation and provided strategic insights.
- Engaged in cold calling to inform existing clients about stock opportunities and foster awareness of financial products.
- Regularly reviewed client portfolios to assess performance and provide timely recommendations for optimizing investment strategies.
Education
Master of Commerce (Financial Accounting)) - Financial Accounting
SIES College of Arts, Science And Commerce
Mumbai, MH2022-06
Post Graduate Diploma in Management - Human Resources Management
NMIMS
Mumbai2022-06
Bachelor of Commerce (Financial Markets) - Financial Services Marketing Operations
SIES College of Arts, Science And Commerce
Mumbai, MH2020-05
Higher Senior Secondary - Commerce
Kendriya Vidyalaya Ambernath
Ambernath2017-03
Skills
- User Acceptance Testing
- CSAT expertise
- Documentation skills
- Agile frameworks
- Team leadership abilities
- SQL understanding
- SOP Development
- Data Analysis
- Performance Assessment
- Risk Assessment
- Software quality assurance knowledge
- Test Automation
- Cost-reduction methods
- Mastery of QA methodologies
- Work Delegation
DOB
- 02/02/1998
Timeline
Senior Quality Analyst (Finance & Operations)
SS&C Technologies
2023.09 - Current
Sr. Executive HR
Midshipmite Recruiters
2023.02 - 2023.07
Sr. Executive HR
Kuba Edu consulting Private Limited
2020.12 - 2022.09
HR Talent Acquisition Intern
91mobiles
2019.04 - 2020.08
Fundamental Research Analyst Intern
IIFL India Infoline Limited
2018.11 - 2019.01
Master of Commerce (Financial Accounting)) - Financial Accounting
SIES College of Arts, Science And Commerce
Post Graduate Diploma in Management - Human Resources Management
NMIMS
Bachelor of Commerce (Financial Markets) - Financial Services Marketing Operations
SIES College of Arts, Science And Commerce
Higher Senior Secondary - Commerce
Kendriya Vidyalaya Ambernath
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