Shubham Sharma
Chandigarh
Summary
Dynamic Senior Quality Analyst with a proven track record at Open Access Technology International, excelling in product testing and documentation. Adept at problem-solving and cross-functional collaboration, I effectively executed comprehensive testing strategies, enhancing product quality and customer satisfaction. Passionate about driving results and fostering team success in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Senior Quality Analyst
Open Access Technology International
Mohali
11.2019 - Current
- Collaborated with PMs and APMs to elicit and document detailed project requirements.
- Delivered exceptional customer service by resolving issues and sharing product details.
- Executed functional, regression, compatibility, sanity, database, and API testing.
- Attended daily Scrum meetings to ensure project alignment and communication.
- Conducted tests and reported defects using JIRA for effective tracking.
- Performed GUI, functional, and system testing to validate application functionality.
- Engaged in UAT by designing test cases based on SRS and test plans.
- Analyzed and documented customer-reported issues for efficient problem resolution.
- Monitored performance metrics to assess the effectiveness of quality control initiatives.
- Collaborated with cross-functional teams such as Engineering, Product Development, and Operations to ensure product quality goals were met.
- Documented all aspects of the Quality Assurance process including test plans, test cases, results tracking.
- Trained new Quality Analysts on established procedures and techniques used in assessing product quality.
DevOps Engineer
Xenonstack
02.2019 - 05.2019
- Configured nginx/apache with 3 html websites using name based and IP Based domains.
- Configured nginx/apache with 3 php websites using name based and IP Based domains.
- Allow nginx to open from given one single IP only and block from other and disable nginx on bootstart.
- Backup Database using bash scripting.
- Configure MongoDB cluster multinode.
- Studied cloud computing, cloud native, hybridcloud file system, devops pipeline, devops for database.
Business Development Executive
Nityo Infotech Services Pvt. Ltd.
02.2018 - 12.2018
- Selling IT Certification by obtaining client information &Counselling customers for certification.
- Obtaining client information by making enhanced outbound calls.
- Determines eligibility by comparing client information to requirements &Verifying information.
- Analysing customer's requirements and providing them solutions as per their needs.
- Selling &Advertising Different Training Courses in APAC Region/US Region/Europe/Middle East.
- Assuring registration of participant in batches according to their education requirements.
- Creating database of existing and new clients.
- Achieving sales targets by acquiring new clients &growing business from existing clients.
- Informing participants by explaining different courses package/ Answering related questions/ Providing information.
Education
B.Tech/B.E. -
Chitkara Institute of Engineering & Technology
Rajpura01.2018
12th - English
CBSE
DAV Public School04-2014
10th - English
CBSE
DAV Public School04-2012
Skills
- Product testing and documentation
- Problem solving
- Software testing life cycle (STLC)
- Business process testing
- User acceptance testing
- Manual and regression testing
- Sanity and functionality testing
- GUI and performance testing
- Scrum methodology
- SQL database management
- API testing
- Functional testing
- Regression testing
- Cross-functional collaboration
- Performance monitoring
- Database testing
- Effective communication
- Test case creation
- Defect tracking tools
Accomplishments
- I was awarded quarterly employee of the month twice in OATI.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Upper Intermediate (B2)
B2
Timeline
Senior Quality Analyst
Open Access Technology International
11.2019 - Current
DevOps Engineer
Xenonstack
02.2019 - 05.2019
Business Development Executive
Nityo Infotech Services Pvt. Ltd.
02.2018 - 12.2018
B.Tech/B.E. -
Chitkara Institute of Engineering & Technology
12th - English
CBSE
10th - English
CBSE
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