DEEPAK KUMAR SAXENA

• Resolved problems, improved operations, and provided exceptional service.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Self-motivated, with a strong sense of personal responsibility.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Managed household errands and other essential duties.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Two years of work experience as an ATM service engineer.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Installed many bank ATMs within 2 years of service tenure. Major customers are SBI, ICICI. Banks

Work as a OJT.

Computer installation.

Windows Support.

Service and maintenance.

Rectifying the problem

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.