SIDDALING B K
Gulbaraga
Summary
Sales and Service Engineer with extensive experience at BST India Pvt Ltd, specializing in technical troubleshooting and customer support. Proven ability to optimize processes and enhance customer satisfaction through effective communication and problem-solving. Skilled in Wistron machine maintenance and automation, contributing to improved service quality and operational efficiency.
Overview
9
9
years of professional experience
Work History
Sales and Service Engineer BST india pvt ltd
yes
bangalore
08.2022 - Current
- Supported customers with technical inquiries and product installations.
- Managed product inventory and ensured timely replenishment for orders.
- Resolved customer issues promptly to maintain satisfaction and loyalty.
- Provided technical support to customers and identified solutions to customer inquiries.
- Generated reports summarizing service activity metrics.
- Analyzed customer feedback to improve customer satisfaction.
- Delivered samples and catalogs to prospective customers and provided information on product features, pricing and availability.
Junior Engineer
Wistron Infocomm Manufacturing India Private Limited
04.2017 - 06.2022
- Machines assembly and validation follow up with vendor (both local and overseas) and coordinating with customer to ensure 100% requirements
- New machines installation, validation, ramp up and prove out for mass production
- Utilize statistical tools (such as GR&R and Cpk) to ensure processes/fixtures are scalable and are continuing to perform properly once qualified
- Shift manpower handling
- Make a report for Machine Breakdown, Yield report, Tossing report, KPI report and Skill summary
- HANDLING OF AUTOMATION MACHINES IN (WISTRON):
- Laser welding machine -HANS & HG TECH
- Pick and place machine -PANASONIC, JUSTECH, BOZHON, TAOWINE, SECOTE
- COGNEX
- Machine Maintenance & Automation
- MIS Documentation
- Process Improvements
- Resource Optimization
- Energy Savings
- Hands on experience in NORDSON (GLUE DISPENSER), DENSO robot.
- Vision CCD camera, Cognex, Keyence.
Education
BE - Electrical and Electronics Engineering
Reva Institute of Technology and Management
Bangalore01.2016
Diploma in Electrical and Electronics Engineering -
MN Polytechnic Kammagondanhalli
Bangalore01.2013
Class 10 -
Sachidananda Composite, PU College
Chittapur, Gulbaraga01.2010
Skills
- Machine Maintenance & Automation
- MIS Documentation
- Process Improvements
- Resource Optimization
- Energy Saving
- NORDSON (GLUE DISPENSER)
- Vision CCD camera
- Cognex
- Keyence
- Customer support
- Technical troubleshooting
- Product installation
- Service reporting
- Customer relationship management
- Problem solving
- Training and mentoring
- Effective communication
- Technical documentation
- Communication skills
- Documentation
- Customer satisfaction tracking
Personal Information
Date of Birth: 06/05/94
Hobbies and Interests
- Watching movies
- Fitness
- Sports
- Travelling
Disclaimer
I hereby declare that all the information contained in this resume is correct and accurate to the best of my knowledge.
Languages
- Kannada
- Telugu
- Hindi
- English
Timeline
Sales and Service Engineer BST india pvt ltd
yes
08.2022 - Current
Junior Engineer
Wistron Infocomm Manufacturing India Private Limited
04.2017 - 06.2022
BE - Electrical and Electronics Engineering
Reva Institute of Technology and Management
Diploma in Electrical and Electronics Engineering -
MN Polytechnic Kammagondanhalli
Class 10 -
Sachidananda Composite, PU College