Anam Sheikh

• Led end-to-end operational activities across multiple functions, ensuring high service quality, regulatory compliance, and operational efficiency.
• Managed and mentored teams to drive productivity, accountability, and continuous performance improvement.
• Designed, documented, and implemented standard operating procedures (SOPs) to streamline workflows and reduce dependency risks.
• Partnered with legal, finance, and business stakeholders to ensure contractual adherence, governance, and risk mitigation.
• Monitored KPIs, SLAs, and performance dashboards to support data-driven decision-making and leadership reporting.
• Supported change management initiatives, ensuring smooth transition during process, policy, or system changes.
• Applied AI tools (Microsoft Copilot) to improve reporting efficiency, documentation accuracy, and operational insights.

Key Impact (customize with metrics if possible):

• Improved process efficiency by 45%
• Reduced turnaround time / errors by 50%
• Supported operations with same headcount for additional 2 operating units (India & Benelux regions)

• Drafted and vetted commercial and government agreements, mitigating legal and business risk.
• Liaised with government authorities, regulators, and banks to ensure compliance and execution.
• Managed MoUs, Banking Alliance, Master PG, and Marketing Agreements, including DocuSign approvals.
• Ensured accurate nodal account fund movements, accounting entries, and reconciliations.

• Ensured accurate and timely royalty statements, payments, and tax forms in strict compliance with author contracts.
• Reduced stakeholder and author escalations through prompt, high-quality resolution of OneCRM tickets.
• Actively supported internal and external audits, ensuring data accuracy and compliance readiness.
• Managed sub-rights income calculations and author revenue sharing, ensuring transparency and accuracy.