DEEPAK KUMAR SHAW
Business Development Associate & Pre- Sales Associate
Kolkata
Summary
An opportunity to work enthusiastically and upgrade myself, as well as being involved in an organization that believes in gaining a competitive edge and giving back to the society. AREA COVERED Data management Customer Relationship Process management Complaint analysis Customer Problem solving Data Management
Overview
1
1
year of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Pre-Sales Associate
byju's
patna
07.2022 - 10.2022
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new and potential customers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Business Development Associate
BYJU’S
patna
12.2021 - 05.2022
- Responsible for identifying all new business opportunities in the East India
- Managing sales cycle from prospect to closing independently, discuss progress with customer and develop solutions to improve customer satisfaction
- Managing day-to-day operational duties (manage and track sales lead flow, manage and maintain CRM database, report weekly activities and accomplishments
- Providing assistance on business development opportunities with new and/or existing customers
- Proven ability to sell over the phone, in person, and develop strong customer relationships
- Ensuring team is providing an exceptional customer experience
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Used SalesForce to handle current portfolio and prospective leads.
Education
West Bengal Board of Secondary Education - Liberal Arts And General Studies
Shree Maheshwari Vidyalaya
01.2015 - 01.2016
High School Diploma -
Shree Jain Vidyalaya
Kolkata 02.2016 - 02.2018
Bachelor of Computer Applications - Computer And Information Sciences
THE CALCUTTA ANGLO GUJARATI EDUCATION SOCIETY, Maulana Abul Kalam Azad University of Technology
Kolkata 08.2018 - 07.2021
Skills
Business-to-customer expertise
MS Office
CRM
Complaint resolution
[Type] sales techniques
Product and service sales
Active Listening
Timeline
Pre-Sales Associate
byju's
07.2022 - 10.2022
Business Development Associate
BYJU’S
12.2021 - 05.2022
Bachelor of Computer Applications - Computer And Information Sciences
THE CALCUTTA ANGLO GUJARATI EDUCATION SOCIETY, Maulana Abul Kalam Azad University of Technology
08.2018 - 07.2021
High School Diploma -
Shree Jain Vidyalaya
02.2016 - 02.2018
West Bengal Board of Secondary Education - Liberal Arts And General Studies
Shree Maheshwari Vidyalaya
01.2015 - 01.2016