Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Deepak Kumar Tiwari

Delhi

Summary

Dynamic Payment Gateway Integration Specialist with proven success at PhonePe Private Limited, enhancing operational efficiency and client satisfaction. Expert in API integration and strategic account management, I led a team to improve onboarding processes by 20%, delivering exceptional technical support and fostering strong client relationships.

Overview

5
5
years of professional experience

Work History

Payment Gateway Integration Specialist

PhonePe Private Limited
Bangalore
07.2023 - 04.2025
  • Orchestrated seamless Shopify and WooCommerce payment gateway integrations for multiple high-profile enterprise clients, including Libas.com and Savoy Mussorrie Payment Link, consistently aligning deployments with client requirements and strict timelines.
  • Spearheaded a team of 7–8 members, enhancing live operations for client websites by leveraging API documentation and platform-specific tools.
  • Coordinated with cross-functional teams to gather requirements, configure plugins, and execute sandbox testing, ensuring PCI compliance and operational excellence.
  • Developed and implemented SOPs that improved onboarding efficiency by 20%, while providing comprehensive technical support and training to merchant teams, reducing post-live queries.

Fashion Consultant

LENSKART PRIVATE LIMITED
Gurugram
06.2022 - 05.2023
  • Drove sales growth and elevated client satisfaction by delivering personalized fashion consultations and expert guidance on eyewear and lens options.
  • Achieved top performer status within the sales team through effective upselling and cross-selling strategies, directly contributing to revenue enhancement in a dynamic retail environment.

Tele Sales Executive

BLACKBUCK
Bangalore
04.2021 - 05.2022
  • Accelerated revenue growth through strategic telesales initiatives and exceptional customer service, handling an average of 70 outbound and inbound calls daily.
  • Utilized CRM software to streamline lead tracking and enhance sales performance metrics, optimizing the sales process in a tech-enabled logistics solutions setting.

Operations Executive

QONNEQT BUSINESS SOLUTIONS
Bangalore
02.2020 - 03.2021
  • Enhanced customer satisfaction and operational efficiency by managing and resolving issues promptly on the app platform.
  • Engaged with customers during the onboarding process and set performance goals, providing real-time feedback to improve motivation and target achievement in a business solutions environment specializing in app-based operations.

Education

Bachelor of Computer Applications -

Amity University
Bangalore
08.2023

Japanese Language Proficiency N5 -

NEC Japanese Language School
Bangalore
12.2018

High School Diploma -

CBSE
Bangalore
07.2015

Skills

  • Integration and API Understanding
  • Data Analysis
  • Excel
  • Google Sheets
  • HTML5
  • CSS3
  • JavaScript (ES6)
  • Liquid (Shopify templating language)
  • WordPress and WooCommerce customization
  • Payment gateway integration (PhonePe, Razorpay, Stripe)
  • Basic SEO optimization
  • Debugging and browser developer tools
  • Strategic Account Management
  • Networking and Relationship Building
  • CRM Software Proficiency (Salesforce)
  • Communication and Presentation
  • Problem-Solving
  • Time Management and Prioritization
  • Plugin configuration

Activities

  • Actively participated in industry events, expanding professional network and identifying new business opportunities to drive growth.
  • Conducted regular research on industry trends via sales and marketing blogs, developing innovative strategies to enhance client engagement and revenue generation.

Timeline

Payment Gateway Integration Specialist

PhonePe Private Limited
07.2023 - 04.2025

Fashion Consultant

LENSKART PRIVATE LIMITED
06.2022 - 05.2023

Tele Sales Executive

BLACKBUCK
04.2021 - 05.2022

Operations Executive

QONNEQT BUSINESS SOLUTIONS
02.2020 - 03.2021

Bachelor of Computer Applications -

Amity University

Japanese Language Proficiency N5 -

NEC Japanese Language School

High School Diploma -

CBSE

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Deepak Kumar Tiwari