Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic
Open To Work

Jaya Prakash S M S K Dharanalakota

Bangalore

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Payment Systems QA Engineer – Payment GatewayAnalyst – Application Monitoring & Payment Systems Support (ACS / Gateway)Technical Associate – Payment Gateway & ACS Support

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Bangalore, Karnataka
Open to relocation: Yes

Salary Range

₹50000/yr - ₹200000/yr

Summary

Detail-oriented Payment Systems QA Engineer with over 8 years of experience in payment gateway processing, encompassing authorization, 3DS/ACS authentication, and settlement workflows. Skilled in API testing, bug tracking, and transaction monitoring, contributing to significant reductions in system errors and performance improvements through quality assurance and cross-functional collaboration.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Payment Systems QA Engineer – Payment Gateway

Bosch Global Software Technologies Pvt. Ltd.
Bangalore
02.2023 - 11.2025
  • Performed functional and regression testing on payment gateway features for new releases, ensuring alignment with business and payment processing requirements.
  • Designed and executed test cases based on test plans to validate end-to-end payment workflows (authorization, capture, and response handling).
  • Executed end-to-end transaction testing, validating payment initiation, gateway redirection, and confirmation flows for comprehensive workflow coverage.
  • Validated API integrations using Postman, Swagger, and KVP (Key-Value Pair) testing, ensuring accurate request/response handling and transaction status updates.
  • Designed and executed test scenarios and test data preparation to ensure comprehensive coverage of payment workflows and edge cases.
  • Identified, logged, and prioritized defects, ensuring thorough documentation and analysis of impact.
  • Utilized JIRA for defect tracking and test management, facilitating collaboration with cross-functional teams.
  • Tested and deployed software update, achieving 30% reduction in system errors and enhancing Payment Gateway performance by 25%.
  • Enhanced test coverage and defect detection efficiency, contributing to reduction in production issues and improved release quality.
  • Collaborated with cross-functional teams to improve customer satisfaction, resulting in a 50% increase in positive feedback and 20% reduction in escalations.

Analyst – Application Monitoring & Payment Systems Support (ACS / Gateway)

PayU India Pvt. Ltd.
Bangalore
11.2017 - 10.2022
  • Monitored real-time payment transactions, OTP delivery, and authentication success rates, ensuring seamless operations across multiple issuing banks and merchant platforms.
  • Provided production support for payment gateway systems, ensuring high availability and smooth processing of card and digital payment transactions.
  • Worked with payment processors such as TSYS, supporting credit and debit card transaction flows including authorization, clearing, and settlement.
  • Resolved payment failures, authorization declines, and gateway errors by coordinating with issuing banks, SMS vendors, and internal teams, improving overall system reliability.
  • Supported merchant payment integrations, including authorization gateways, merchant plugins, wallets, and banking APIs.
  • Monitored fraud detection and risk management systems to identify suspicious transactions and strengthen payment security.
  • Identified and resolved transaction and integration issues across banks and gateways, significantly enhancing payment success rates.

Technical Associate – Payment Gateway & ACS Support

Concentrix India Pvt. Ltd.
Bangalore
11.2016 - 08.2017
  • Delivered L1/L2 operational support for payment authentication and customer data platforms, ensuring smooth transaction processing.
  • Resolved transaction, network, and system issues using monitoring and ticketing tools, minimizing downtime and improving user experience.
  • Managed client escalations and ensured service continuity, reinforcing client relationships and support effectiveness.
  • Conducted training sessions for new team members, enhancing team capabilities and knowledge.

Education

Bachelor of Technology - Information Technology

GITAM University
Visakhapatnam
01-2013

Skills

  • Payment gateway operations
  • Payment management
  • Payment authorization
  • Chargeback management
  • Transaction monitoring
  • Merchant integrations
  • Quality assurance testing
  • UAT testing
  • ISO 8583 standards
  • API analysis
  • SQL query development
  • Data analysis tools
  • Bug tracking methodologies
  • Incident management
  • JIRA management
  • Compliance awareness
  • Agile and ITIL operations

Certification

  • ISTQB – Certified Tester Foundation Level, 2020
  • Oracle Certified Java Programmer (SCJP), 2013

Websites

Timeline

Payment Systems QA Engineer – Payment Gateway

Bosch Global Software Technologies Pvt. Ltd.
02.2023 - 11.2025

Analyst – Application Monitoring & Payment Systems Support (ACS / Gateway)

PayU India Pvt. Ltd.
11.2017 - 10.2022

Technical Associate – Payment Gateway & ACS Support

Concentrix India Pvt. Ltd.
11.2016 - 08.2017

Bachelor of Technology - Information Technology

GITAM University

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Jaya Prakash S M S K Dharanalakota