Deepali Chainani
Senior Helpdesk Representative
Bengaluru,KA
Summary
Helpdesk representative with over four years of successful experience in Training and Uplifting. Recognized consistently for performance excellence and contributions to success in Customer Satisfaction.
Overview
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Senior Helpdesk Representative
Concentrix Daksh Services Pvt Ltd
Bengaluru, IN-KA
11.2018 - Current
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed team communications and information for meetings.
- Exceeded goals through effective task prioritization and great work ethic.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Conducted research, gathered information from multiple sources and presented results.
- Also a member of production stop team(Critical Incident Management).
- Basic knowledge of Networking and Active Directory.
- Preparing SOP for the internal team for training purpose.
- providing support for NHO activities.(New hire orientation).
- Providing voice and remote support for Asia, America and EMEA locations.
L1 Technical Support Engineer
Magna Quess Corp Pvt Ltd
Bengaluru, IN-KA
06.2017 - 08.2018
- Providing complete technical support to the commercial computers, servers, Workstations, Notebooks, Tablets, docking stations, and network issues. Also Supported, installs nd maintains commercial computers, local area networks, operating software and IT related sanctioned peripherals.
- Proficient in handling escalated calls and providing 1st and 2nd level technical support to end-users.
- Diagnosing complex problems. Ability to explain technical concepts to users.
- Maintenance od computer hardware systems and system assembly.
- Installation of Antivirus, Patches and Updates from Backend and front end both.
Education
B.tech - Computer Science
Oriental Institute of Science And Technology
Jabalpur 08.2012 - 06.2016
High School Diploma -
Balaghat English Higher Secondary School
Balaghat 07.2011 - 03.2012
Matriculate -
Balaghat English Higher Secondary School
Balaghat 07.2009 - 04.2010
Skills
Helpdesk operations
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Reading opens all possible ways of thinking differently and gives me perspective of various walks of life.
Timeline
Senior Helpdesk Representative
Concentrix Daksh Services Pvt Ltd
11.2018 - Current
L1 Technical Support Engineer
Magna Quess Corp Pvt Ltd
06.2017 - 08.2018
B.tech - Computer Science
Oriental Institute of Science And Technology
08.2012 - 06.2016
High School Diploma -
Balaghat English Higher Secondary School
07.2011 - 03.2012
Matriculate -
Balaghat English Higher Secondary School
07.2009 - 04.2010
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