Deepali Negi
Noida
Summary
Results-driven associate team leader with expertise in enhancing team performance and client satisfaction through effective communication and problem-solving strategies. Proactive Associate Team Leader skilled in training development and report generation. Demonstrated success in analyzing performance metrics to drive team growth and improve client satisfaction, contributing to overall organizational success.
Overview
7
7
years of professional experience
Work History
Associate Team Leader
iENERGIZER IT SERVICES PRIVATE LIMITED
Noida
03.2021 - Current
- Led team meetings to coordinate project tasks and enhance communication.
- Developed training materials to support onboarding of new employees.
- Assisted management in resolving client issues, contributing to improved satisfaction levels.
- Analyzed team performance metrics to identify improvement areas, facilitating team growth.
- Developed weekly, monthly, quarterly reports on team performance.
- Handled escalated customer service inquiries from other departments, ensuring timely resolution.
Customer Support Specialist
Vcare call centers India pvt ltd
Noida
09.2020 - 03.2021
- Addressed customer inquiries via email, providing timely support and troubleshooting for product issues.
- Collaborated with team members to establish and share best practices, enhancing communication effectiveness.
- Utilized CRM software to track customer interactions and follow up as needed.
- Escalated unresolved problems to higher management.
- Conducted follow-ups with customers to confirm satisfaction with resolutions and reinforce positive experiences.
Customer Support Specialist
Cogent e services
Noida
06.2019 - 11.2019
- Addressed customer inquiries via phone and chat, ensuring timely and accurate responses.
- Resolved product issues through effective troubleshooting and tailored solutions.
- Guided customers in product selection, offering informed recommendations to enhance their experience.
- Processed transactions accurately using the point-of-sale system.
Education
Post Graduate Diploma in Business Management - Marketing
Nmims University
Mumbai05-2022
Skills
- Team leadership
- Performance analysis
- Customer satisfaction
- Training development
- Report generation
- Client relations
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Affiliations
Travelling
Timeline
Associate Team Leader
iENERGIZER IT SERVICES PRIVATE LIMITED
03.2021 - Current
Customer Support Specialist
Vcare call centers India pvt ltd
09.2020 - 03.2021
Customer Support Specialist
Cogent e services
06.2019 - 11.2019
Post Graduate Diploma in Business Management - Marketing
Nmims University