Summary
Overview
Work History
Education
Skills
Personal Information
Languages known
Timeline
Generic

DIVYA TAKKAR

Ghaziabad

Summary

Dynamic Associate Team Leader with proven skills in team motivation, effective communication, and problem-solving. Successfully enhanced customer satisfaction and supported cross-functional teams to meet project goals.

Overview

9
9
years of professional experience

Work History

Associate Team Leader

Tech Mahindra
Noida
11.2022 - Current
  • Resolved customer queries via calls, enhancing overall customer satisfaction.
  • Supported cross-functional teams in achieving project goals and deadlines.
  • Developed training materials to enhance team knowledge and skill sets.
  • Managed documentation processes to maintain clear records of team activities.
  • Collaborated with other departments within the organization to ensure smooth functioning of operations.
  • Provided guidance and support to team members on daily tasks.
  • Achieved performance targets aligned with business KPIs.
  • Promoted from Customer Support Executive to Floor Support, then Associate Team Leader.
  • Managed team operations, addressing process-related queries and escalating customer issues.
  • Motivated team members to foster a positive work environment.
  • Guided team in achieving individual and collective goals.
  • Participated in client reviews and daily meetings with management to assess progress.

Computer Analyst

HS Lab Pvt. Ltd.
Mohan Nagar
11.2020 - 10.2022
  • Created diagrams and visual project reports using Microsoft PowerPoint for building material testing lab.
  • Supported data management processes to ensure accuracy and integrity of information.
  • Formatted detailed test reports for clients and internal stakeholders.
  • Managed advertisement communications through chat, calls, and email.
  • Developed price quotations in response to client inquiries.

Product Sales Promoter

Vegit
Ghaziabad
10.2016 - 04.2017
  • Promoted Vegit's plant-based products through engaging customer interactions.
  • Demonstrated product features to enhance customer understanding and interest.
  • Provided feedback on customer preferences to support product development initiatives.
  • Trained new sales staff on product knowledge and effective sales techniques.
  • Maintained up-to-date knowledge of Vegit's offerings and industry trends for informed selling.
  • Addressed customer inquiries about product usage, ingredients, and pricing.
  • Monitored stock levels and ensured accurate daily reporting via company portal.

Education

M.B.A - HR

NMIMS
Mumbai
01.2024

B.COM - Bachelor of Commerce

SOL
Delhi
01.2019

12th -

CBSE
01.2016

10th -

CBSE
01.2014

Skills

  • Proficiency in MS office (Word, Excel and PowerPoint)
  • Team Leadership
  • Cross-functional collaboration
  • Effective communication
  • Problem solving
  • Time management
  • Product Promotion
  • Report Writing
  • Client Handling
  • Performance Management
  • Customer support

Personal Information

  • Hobbies: Reading motivational books, Listening to music, Exploring new things, Making creative PowerPoint presentations, Talking to new people and learning new things
  • Husband's Name: Mr. Neelkanth Takkar
  • Date of Birth: 18/09/1998
  • Gender: Female
  • Marital Status: Married

Languages known

English
First Language
Hindi
Advanced (C1)
C1

Timeline

Associate Team Leader

Tech Mahindra
11.2022 - Current

Computer Analyst

HS Lab Pvt. Ltd.
11.2020 - 10.2022

Product Sales Promoter

Vegit
10.2016 - 04.2017

M.B.A - HR

NMIMS

B.COM - Bachelor of Commerce

SOL

12th -

CBSE

10th -

CBSE

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DIVYA TAKKAR