Dronath Khindre
Team Leader
Pune
Summary
- Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
- 9 years of experience in Insurance,Healthcare & Retirement domain and 2+ years of experience as Operational Team Leader
Overview
9
9
years of professional experience
Work History
Associate Team Leader
TIAA GBS Pvt Ltd
Pune
08.2018 - Current
- Determined duties and responsibilities for a team of 10, analyzed the individual performance of each team member, and provided coaching to improve performance. Generated and distributed daily reports to management.
- Developed and prepared training documents critical to the process to improve efficiency
- Manage day-to-day line activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs
- Leading client calls and tracking of communications on an ongoing daily basis regarding operational deliverables and aspects
- Mentoring and coaching of the team on regular basis and query resolution
- Perform annual performance appraisals of team members and provide regular feedback for development of team member
Improved team efficiency and productivity by restructuring workflow and managing assignments - Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Subject Matter Expert (Process Specialist)
Wipro
Pune, Maharashtra
07.2015 - 06.2018
- Processing the claims after proper investigation
- Understanding the medical history and unemployment details of the customer
- Reviewing the total premiums paid by the customer
- Providing information to the customer relating to his claim as per the requirement
- Registering the claim provided by customer on the system
- Authorising the claims processed by the assessor’s
- Providing proper guidance to the team regarding daily updates
- Floor support to the team
- Client interaction on daily/weekly basis via call
- Collaborating with clients regarding implementation/query on updates via call or email
Process Executive
Infosys
06.2014 - 07.2015
- Our work was to cross check insured name, address, phone number and benefits etc
- On database and update same information on system
- Raising query with the onshore team in case document not provided by the requestor
- Cancellation of policy as per the request
- Sharing update within team for increasing knowledge about the product
- Email handling and responding them on time
- I have created the checklist/process flow to improve the quality.
Education
B.B.A -
Swami Vivekananda College (BAMU University)
H.S.C - Science
Maharashtra Board
S.S.C - undefined
Maharashtra Board
Skills
MS Office (Word, PowerPoint, Excel)undefined
Accomplishments
- RnR & Quarterly award for consistent performance – 2015, 2017 & 2018 (Wipro LTD) & Q2, Q4 - 2019 (TIAA GBS), Star of the year – 2021 (TIAA GBS)
- Promoted as an SME (Process specialist) within 18 months in Wipro & also certified for front line manager by Aon Hewitt
- Promoted as an Associate Specialist in TIAA
- Process improvement Initiatives - Saving of 2 FTE' s
- Supervised team of 4 staff members.
Additional Information
- Inspirational and strong leadership qualities. Excellent interpersonal, influencing, coaching and negotiating skills
- Proven management experience with people management skills of a medium to large size organization
- Proven management experience with people management skills of a medium to large size organization
Timeline
Associate Team Leader
TIAA GBS Pvt Ltd
08.2018 - Current
Subject Matter Expert (Process Specialist)
Wipro
07.2015 - 06.2018
Process Executive
Infosys
06.2014 - 07.2015
B.B.A -
Swami Vivekananda College (BAMU University)
H.S.C - Science
Maharashtra Board
S.S.C - undefined
Maharashtra Board
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