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Dynamic Senior Customer Support Professional with 6.5+ years of experience in Banking and Finance, specializing in client service, Quality analysis, and cross-functional coordination. Seeking a Lead or Assistant Manager role to drive service excellence by leveraging strong operational expertise, team mentoring capabilities, and a customer-first mindset.

Highly motivated professional with a strong desire for continuous growth and learning. Seeking a position that offers ample opportunities to apply and expand practical experience. Committed to securing a challenging role that aligns with qualifications, allowing for further development of knowledge and skills while providing avenues for personal growth.

To seek a better opportunity in your esteemed organization and to make my career under your directional approach and enthusiastic guidance of your organizational team, this will make me a part of your management. I wish to continually learn and attain the job satisfaction by the optimum utilization of my qualifications and experience or contribute towards the objective and growth of the organization.
I am driven in all my endeavors by a commitment to excellence. I have the attitude to learn and work in teams. Facing challenges and meeting deadline share my strengths,looking forward to work in creative,challenging and learning atmosphere,which provide sample opportunities for grow thin the BPO field. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

DEEPALI PHULERA

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Senior Customer Service Representative

Customer Support Specialist

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M.B.A - Business Studies

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Senior Customer Service Representative

Customer Support Specialist

M.B.A - Business Studies

B.B.A. -

S.S.C.E. -

S.S.C. -

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