Deepali Wankhede
Pune
Summary
Dynamic Sr. Business Analyst at Barclays Global Service Centre, skilled in Agile methodologies and stakeholder collaboration. Successfully led core banking transformation projects, enhancing regulatory compliance and communication. Expert in RPA solution design, driving impactful automation initiatives while fostering team leadership and mentoring for optimal performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr. Business Analyst
Barclays Global Service Centre
Pune
08.2022 - Current
- Analyzed business requirements for core banking transformation projects, ensuring regulatory compliance.
- Facilitated requirement elicitation workshops with stakeholders, defining functional and technical specifications.
- Authored Business Requirement Documents (BRDs) and Functional Specification Documents (FSDs) for effective communication between teams.
- Designed process flow diagrams, use cases, and user stories with tools like Visio and Jira to enhance development efficiency.
- Managed product backlogs by prioritizing features and bug fixes for timely delivery of impactful solutions.
- Collaborated with development teams on API integration design and testing, ensuring seamless system communication.
- Conducted impact analyses of system changes to minimize disruptions during integration with existing applications.
- Provided User Acceptance Testing (UAT) support by writing test cases and coordinating validations with stakeholders.
Business Analyst
Fiserv India Pvt Ltd
Pune
09.2019 - 07.2022
- Collected and documented detailed requirements from stakeholders for RPA initiatives, ensuring clarity and completeness.
- Conducted process analysis and gap assessments to identify automation opportunities.
- Developed process and data flow diagrams (PDDs) and business requirement documents (BRDs) for automation solutions.
- Provided insights for automation feasibility and exception handling to guide RPA development.
- Assisted RPA developers during testing phases to ensure solutions met business needs.
Payroll Analyst
ADP India Pvt Ltd.
06.2016 - 07.2019
- Collaborated with clients and stakeholders to gather detailed requirements for portal updates and payroll processes.
- Reviewed and categorized employee tickets daily, ensuring accurate tracking of issues and resolutions.
- Provided insights on automation opportunities within payroll processes to enhance efficiency.
- Acted as a liaison among payroll operations, IT, and business teams to facilitate communication.
- Analyzed payroll-related data to identify gaps and support decision-making through reports.
Technical Support
Concentrix India Pvt Ltd / IBM Daksh
07.2015 - 06.2016
- Delivered comprehensive technical support to clients, ensuring timely issue resolution and service quality.
- Assisted managers in monitoring team performance, achieving benchmark metrics, and consistently meeting SLAs.
- Guided team members as a Subject Matter Expert (SME), resolving escalations and enforcing operational procedures.
- Conducted training sessions for new joiners, facilitating faster ramp-up and effective knowledge transfer.
Education
Bachelor of Management Studies -
Mumbai University
Mumbai03-2013
Skills
- Agile methodology expertise
- Project management and SDLC
- Stakeholder collaboration
- RPA solution design
- Data analysis and reporting
- Team leadership and mentoring
- Decision-making and problem-solving
- Communication and presentation skills
- Process mapping and workflow design
- CRM and ticketing tools
Certification
- CAPM - Certified Associate in Project management
- BA- Foundation of Business analyst
- RPA- Business Analysis
- UiPath Foundation course
- PSM1- Professional Scrum Master-1
- CSM- Scrum Fundamentals verified
- RPA- Blue prism development foundation course
- DOA- Diploma in automation
- Design thinking
Accomplishments
- Led a digital banking transformation project, improving system efficiency by 40%, and enhancing customer experience
- Developed inclusive digital banking solutions, making financial services more accessible to users with disabilities
- Implemented Agile methodologies, increasing sprint efficiency, and delivering projects ahead of schedule
- Designed a real-time analytics dashboard, enabling actionable insights, and faster decision-making
- Championed an ‘accessibility-first’ UX/UI approach, significantly improving overall user experience
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
German
Beginner (A1)
A1
Timeline
Sr. Business Analyst
Barclays Global Service Centre
08.2022 - Current
Business Analyst
Fiserv India Pvt Ltd
09.2019 - 07.2022
Payroll Analyst
ADP India Pvt Ltd.
06.2016 - 07.2019
Technical Support
Concentrix India Pvt Ltd / IBM Daksh
07.2015 - 06.2016
Bachelor of Management Studies -
Mumbai University
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