Veera Kansara

• Connecting with key clients to develop and deliver new business solutions!
• Solutioning for the system of the customer requirements.
• Conducted weekly meetings with stakeholders to review and discuss business needs!
• Coordinating with cross-functional teams to implement various process improvement initiatives!
• Monitoring the project timeline and following up with various team members to ensure the timely completion and delivery of projects!
• Working on multiple projects at a time with agile and waterfall techniques for international and local clients!
• Creation of different documents, like FDD, FRD, SOW, project plan, and estimations for the client and internal use!
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Projects Worked On:

1. Rapid Circle : D365 Sales CRM with Agile methodology using DevOps.

2. BDO : D365 Marketing CRM.

3. Primal Pet : D365 Customer Service Omnichannel.

4. Shyamal and Bhumika : D365 Customer Service Inventory Management.

5. ATE : D365 CRM Marketing.

• Developing and sustaining solid relationships with company stakeholders and customers, along with generating new business from them!
• Providing insight into product development to the development team and connecting with the customer to understand the same!
• Working as shadow in business analyst profile worked on GST portal development and testing the systems and generating feedbacks from the customer!
• Documentation work to help the team with SOW and technical team!
• Analyzing customer feedback data to determine whether customers are satisfied with company products and services and keeping in constant touch with them for understanding their needs!