Deepan N
Operations Associate
Chennai
Summary
Operations professional with strong background in streamlining processes and optimizing efficiency. Demonstrates robust focus on team collaboration and consistently meets organizational goals. Adaptable and reliable with skills in project management, data analysis, and problem-solving. Known for clear communication, strategic thinking, and results-driven approach.
Overview
3
3
years of professional experience
Work History
Operations Associate (Underwriting)
Guardian India Operations Pvt Ltd.
05.2022 - Current
- Managing the notification of a Request For Proposals. Includes assessment of the request, collaboration and negotiation of rates and plan design to ensure Competitive quotes relating to in force rates, location and market conditions.
- Confirms accuracy and completeness of information in order to create a competitive quote.
- Working closely with Brokers and sales representative in developing strategy to sell an accurate and timely quote.
- Provide back up support for the team when appropriate.
- To work on sales force tool to deliver competitive and exact quotes to the client.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Reaching oout to sate hoders and sales for discounts and risk to deliver the perfect and competative quotes to the customers.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Collaborated with cross-functional teams to achieve project goals and meet deadlines.
- Conducted detailed market analysis to inform strategic planning and decision-making.
- Increased customer satisfaction by implementing feedback systems to directly address concerns and improve service delivery.
Education
Bachelor's Degree - English Literature
Guru Nanak college
01.2021
HSC - undefined
David Matric Higher Secondary School
01.2016
SSLC - undefined
David Matric Higher Secondary School
01.2014
Skills
Strong organizational and time-management skills
Exceptional communication and interpersonal skills
Ability to work independently and as part of a team
Detail-oriented and able to handle multiple tasks simultaneously
Experience in managing insurance documents
Operational reporting
Verbal and written communication
Process improvements
Deadline management
Quality control analysis
Stakeholder management
Process enhancements and revisions
Relationship building
Interests
Hockey, Cricket, Watching, Movies and Series
Tools
- MS OFFICE (MS Excel, MS Word and MS PowerPoint)
- Salesforce
- AWS, EC2, S3, VPC and other Amazon web services.
Projects
Projects / Extra Activities
- Managed a project on sold requotes which has the higher risk on financial losses.
- Created personal projects like tracking systems on sold requotes to deliver perfect rates to the customer, improved operational efficiency by minimizing workflow time and financial losses.
PERSONAL STRENGTHS
- Verbal and Written communication skills
- Quick Learner, Critical thinker and Decision-making skills
- Proactive, Ownership and Customer Obsession
- Time management, Good team player
Disclaimer
I hereby declare that the details furnished above are correct and true to the best of my knowledge. DATE: PLACE: CHENNAI (N. DEEPAN)
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in managing insurance documents
- Operational reporting
- Verbal and written communication
- Process improvements
- Deadline management
- Quality control analysis
Timeline
Operations Associate (Underwriting)
Guardian India Operations Pvt Ltd.
05.2022 - Current
HSC - undefined
David Matric Higher Secondary School
SSLC - undefined
David Matric Higher Secondary School
Bachelor's Degree - English Literature
Guru Nanak college