Cricket
Deepanker Saini
Global Technology Engineer
Ghaziabad
Summary
Experienced Smart Customer Support Engineer with a track record of consistently delivering exceptional service and assistance to clients. Possessing a strong understanding of network and communication systems, adept at troubleshooting technical issues and providing clear communication to resolve problems. A positive team player skilled in problem-solving and customer relationship management. Dedicated to enhancing customer satisfaction and ensuring seamless support experiences.
Overview
3
3
years of professional experience
21
21
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Global Technology Engineer
Barco Electronic Systems Private
08.2023 - Current
- Implemented advanced troubleshooting techniques to resolve technical issues promptly.
- Evaluated vendor offerings to identify cost-effective technology solutions that met business requirements.
- Educated clients on the technical aspects of products, ensuring they had a clear understanding of functionality and benefits.
- Participated in industry events and conferences, representing company products while engaging potential customers.
- Partnered with sales teams to provide pre-sales product demonstrations for potential clients, ultimately contributing to higher closing rates.
- Standardized documentation processes, simplifying collaboration between team members and enabling more effective knowledge-sharing practices.
- Analyzed existing workflows to identify areas for process improvement, ultimately driving operational efficiencies across departments.
.NET Developer
Wipro
07.2022 - Current
- Developed and maintained web-based applications using .NET technologies, including C#, ASP.NET, and SQL Server, ensuring high performance, scalability, and security
- Implemented and maintained various modules and functionalities, such as user authentication, data processing, and reporting
- Wrote clean, efficient, and well-documented code following coding standards and best practices
- Conducted thorough testing and debugging of applications to identify and resolve issues, ensuring the delivery of bug-free software
- Collaborated with QA engineers to perform unit testing and address identified defects
- Participated in code reviews to ensure code quality, maintainability, and adherence to project guidelines
- Actively researched new technologies and frameworks to enhance development processes and improve application performance
Education
Bachelor of technology - Electrical
ABES Engineering College
Ghaziabad, India 04.2001 - 01.2022
10th - undefined
Dehradun Public School
12th - undefined
Dehradun Public School
Skills
JavaScript
Visual Studio
Git
Experience with SAP Systems
Salesforce Expertise
Technical troubleshooting
Hardware troubleshooting
Sales support
Certification
[BARCO Electronics system Pvt Ltd] - [Taiwan]
Interests
Travelling
Timeline
Peripheral Devices [BARCO Electronics system Pvt Ltd] [Belgium]
03-2025
[BARCO Electronics system Pvt Ltd] - [Taiwan]
03-2024
Global Technology Engineer
Barco Electronic Systems Private
08.2023 - Current
.NET Developer
Wipro
07.2022 - Current
Bachelor of technology - Electrical
ABES Engineering College
04.2001 - 01.2022
10th - undefined
Dehradun Public School
12th - undefined
Dehradun Public School
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