Deepansh Mudliar
Lead Process Trainer
Chennai
Summary
Transformational process trainer committed to equipping employees with the necessary skills and knowledge to enhance business processes, elevate customer satisfaction, and foster organizational expansion. Utilizing extensive industry experience, adult learning principles, and technical expertise to develop training programs that deliver tangible outcomes. Proven track record of training 10 cohorts in just one year, resulting in an outstanding 90% success rate for employee assignments.
Overview
4
4
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Lead Trainer
Sutherland Global Service
09.2024 - Current
- Championed a shift towards blended learning approaches that combined face-to-face instruction with digital tools for an enhanced learning experience.
- Evaluated trainee progress through assessments and feedback surveys, refining course content as needed for maximum effectiveness.
- Highly accomplished Lead Trainer with a proven track record of success at Sutherland Global Services Pvt Limited. Utilizing expertise in instructional design, workshop facilitation, and performance evaluation to drive workforce development and superior customer service. Proficient in CRM and adept at cultivating a culture of continuous improvement.
- Designed customized e-learning modules catering to diverse learning styles, enabling employees to learn at their own pace in a user-friendly environment.
- Selected training aids, demonstration models, computer tutorials and reference works to use in classroom.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
VTF Trainer
Sutherland Global Service
09.2023 - Current
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Collaborated with subject matter experts to create accurate training content.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Associate Engineer
Sutherland Global Limited
11.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Participated in ongoing professional development opportunities to continuously enhance knowledge and skills as a Chat Agent.
- Utilized CRM software proficiently for efficient management of customer interactions.
- Provided excellent customer service while following through on responsibilities to customers and recovering from any errors made.
- Provided exceptional support during high-volume periods, maintaining a calm demeanor under pressure.
- Conducted thorough research for complex queries, ensuring accurate information was provided to customers.
- Managed multiple chat conversations simultaneously, maintaining efficiency and productivity.
Sr. Associate Engineering
Sutherland Global Service
07.2021 - Current
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Provide assistance and solutions to team members, helping them overcome obstacles and challenges.
- Offer guidance, mentorship, and coaching to team members, enabling them to develop new skills and improve performance.
- Identify and troubleshoot issues, providing timely and effective solutions to minimize downtime and optimize productivity.
- Share knowledge, expertise, and best practices with team members, promoting a culture of collaboration and continuous learning.
Education
High School Diploma -
Bishop Cotton High School
Nagaur, India 04.2001 -
Diploma - Mechanical Engineering
Dharampeth Polytechnic
Nagpur, India 04.2001 -
Graduation - Mechanical Engineering
Nalla Malla Reddy Engineering College
Hyderabad, India 04.2001 -
Skills
Team Handling
Certification
Aptitude-Leadership Skills
Travelling
- Curious and open-minded traveler with a love for learning about different cultures, histories, and ways of life. Proficient in multiple languages and skilled at connecting with people from diverse backgrounds. Enjoys sharing travel experiences and inspiring others to explore the world.
- Globally-minded and adventurous travel enthusiast with a passion for exploring new cultures, meeting new people, and trying new experiences. Skilled at navigating unfamiliar environments, adapting to new situations, and finding creative solutions to challenges.
Timeline
Lead Trainer
Sutherland Global Service
09.2024 - Current
Aptitude-Leadership Skills
08-2024
Data-Driven-Decision-Making
08-2024
VTF Trainer
Sutherland Global Service
09.2023 - Current
VTF Trainer
09-2023
Associate Engineer
Sutherland Global Limited
11.2021 - Current
Sr. Associate Engineering
Sutherland Global Service
07.2021 - Current
High School Diploma -
Bishop Cotton High School
04.2001 -
Diploma - Mechanical Engineering
Dharampeth Polytechnic
04.2001 -
Graduation - Mechanical Engineering
Nalla Malla Reddy Engineering College
04.2001 -
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