Deepansh Setia
H.No. M-843, The Green Images, Sector-51, Gurugram
Summary
Results-driven Accounts Receivable (AR) Specialist and Team Lead with extensive experience in Order to Cash (O2C) processes, B2B financial services, and team management. Proven track record of leading high-performing AR teams, optimizing cash flow, and implementing process improvements to enhance financial efficiency. Skilled in dispute resolution, client relationship management, and end-to-end AR operations. Adept at driving strategic initiatives to improve collection processes, reduce Days Sales Outstanding (DSO), enhance cash flow, and minimize delinquencies
Overview
6
6
years of professional experience
1
1
Certification
Work History
Accounts Receivable Team Lead
Genpact India
Gurgaon
05.2021 - Current
- Leading a team of AR specialists to manage end-to-end Order to Cash (O2C) operations.
- Overseeing invoicing, billing accuracy, collections, and cash applications to ensure smooth financial processes.
- Setting team goals, monitoring performance, and driving continuous process improvement.
- Implementing automation strategies to optimize cash flow and reduce outstanding receivables.
- Successfully reduced Days Sales Outstanding (DSO) by 15%, improving collection efficiency, and overall cash flow.
- Achieved a 25% improvement in dispute resolution turnaround time, enhancing Client satisfaction.
- Managed client relationships by proactively addressing billing disputes, credit notes, and payment issues.
- Coordinating with cross-functional teams (finance, sales, customer service) to streamline operations and ensure compliance with financial policies.
- Developed and implemented KPI-driven collection strategies, leading to a 30% reduction in overdue invoices.
- Training and mentoring new hires, enhancing their understanding of AR processes and best practices.
- Preparing and presenting key financial reports to senior management, highlighting AR trends, risks, and opportunities.
- Handling APAC region (India, Singapore, Australia) with specialized responsibilities such as TDS compliance and electronic invoicing
Customer Service & Operations Analyst
Natwest Bank (RBS)
Gurgaon
09.2018 - 04.2021
- Analyzed and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
- Managed customer financial requests, including statement reissues, check orders, and updating personal information in the database.
- Provided high-quality customer support and issue resolution, ensuring customer satisfaction.
Education
Masters of Commerce -
Seth Giridhari Lal SD PG College
Sriganganagar07-2019
Bachelor of Commerce -
Seth Giridhari Lal SDS PG College
Sriganganagar07-2017
XII (Senior Secondary) - Commerce
Nosegay Public School
Sriganganagar04-2014
X (SECONDARY) -
Nosegay Public School
Sriganganagar04-2012
Skills
- Accounts Receivable
- Collections Management
- Order to Cash (O2C) Process Optimization
- Salesforce
- Side Trade
- SAP
- SAP BRIM
- Financial Analysis and Reporting (Power BI, Excel)
- Billing, invoicing, and cash application
- Team leadership and Problem solving
- Dispute Resolution
- Deduction Management
- Performance management
- Client relationship
- Stakeholder management
- Process Automation and Efficiency Improvement
- Cross-functional collaboration
- Training and Mentorship
- Stakeholder management
- Process Automation
- Efficiency Improvement
- Cross-functional collaboration
- Problem Solving
Hobbies and Interests
- Volleyball
- Movies & Series
- Music
Personal Information
- Date of Birth: 04/14/96
- Gender: Male
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Accomplishments
- Leadership Excellence Award for successfully managing AR process improvements.
- Awarded Bronze Award multiple times for outstanding contributions in AR management.
- Recognized for driving efficiency and automation in AR processes, leading to improved collection rates.
- Achieved a 15% reduction in DSO and a 30% improvement in overdue invoice collections.
- Implemented streamlined dispute resolution strategies, improving customer satisfaction scores.
- Achieved a 15% reduction in DSO and a 30% improvement in overdue invoice collections.
- Implemented streamlined dispute resolution strategies, improving customer satisfaction scores.
- Achieved a 15% reduction in DSO and a 30% improvement in overdue invoice collections.
- Implemented streamlined dispute resolution strategies, improving customer satisfaction scores.
Certification
- Professional Banker Certificate – Chartered Banker Institute
- Certified Public Accountant (US CPA) – In Progress
Focused Area
This version includes specific KPIs and achievements, such as DSO reduction, improved collection efficiency, and enhanced cash flow management, making it a stronger leadership-focused AR resume. Let me know if you'd like any more refinements!
Timeline
Accounts Receivable Team Lead
Genpact India
05.2021 - Current
Customer Service & Operations Analyst
Natwest Bank (RBS)
09.2018 - 04.2021
- Professional Banker Certificate – Chartered Banker Institute
- Certified Public Accountant (US CPA) – In Progress
Masters of Commerce -
Seth Giridhari Lal SD PG College
Bachelor of Commerce -
Seth Giridhari Lal SDS PG College
XII (Senior Secondary) - Commerce
Nosegay Public School
X (SECONDARY) -
Nosegay Public School
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