Deepanshu Pandey
PMO Operation Analyst
Mohali,PB
Summary
Experienced and skilled Operation Expert with 5 years of with a superior work experience and client satisfaction record. Adept multitasked with ability to bring a high number of simultaneous projects to completion with accuracy and professionalism. Ensured that appropriate and up to date controls, processes, documentation, and procedures are in placed followed. Accomplished projects ranging from 20 Lac to 11. Interacted with domestic and international clientele to support and facilitate business needs.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
PMO Operation Analyst
Blue bash Consulting Private Ltd
5 2023 - Current
- Managed a team of 15 across various departments.
- Monitored daily operation schedules and ensured KPI compliance.
- Prepared and published MIS reports and weekly decks.
- Implemented standardized processes and drove operational efficiency.
- Managed Zoho applications for organizational management.
Operations Lead
TPM Guru Pvt Ltd.
04.2021 - 01.2023
- Managed a team of 15 people, worked on multiple projects.
- Developed relationships with vendors and negotiated pricing.
- Ensured project completion within timelines.
- Implemented vendor selection programs and evaluated performance.
Shift Lead (Customer Response Center)
TERiX Computer Service
10.2020 - 04.2021
- Led a team of 12 members, overseeing daily operations.
- Managed hiring, scheduling, and performance management.
- Coordinated with customers to address and resolve issues.
- Ensured SLA compliance and conducted performance reviews.
- Worked on T&M projects.
Response Center Technician
TERiX Computer Service
09.2018 - 10.2020
- Addressed and resolved technical issues via phone and email.
- Responded promptly to customer inquiries and complaints.
- Escalated issues to higher management when necessary.
- Adhered to SLA guidelines for customer response.
- Coordinated parts and engineer schedules to meet SLA.
- Followed up on outstanding customer issues.
- Tracked call metrics for effective capacity planning.
Education
Bachelor of Engineering - Mechanical Engineering
Rajiv Gandhi Proudyogiki Vishwavidyalaya
08.2010 - 2014.05
XII - undefined
M. G. M. Higher Secondary School, Jabalpur (ICSE Board)
04.2007 - 2008.05
XII - undefined
M. G. M. Higher Secondary School, Jabalpur (ISC Board)
04.2009 - 2010.05
Skills
Project Management
General Management
Operations Management
Admin Policies
Government Relations
Business Acumen
Vendor Management
Negotiations Skills
Router Skills
GRC
Certification
Integrity in supplier relationships, IBM certification
Languages
English
Hindi
Timeline
Operations Lead
TPM Guru Pvt Ltd.
04.2021 - 01.2023
Shift Lead (Customer Response Center)
TERiX Computer Service
10.2020 - 04.2021
Response Center Technician
TERiX Computer Service
09.2018 - 10.2020
Bachelor of Engineering - Mechanical Engineering
Rajiv Gandhi Proudyogiki Vishwavidyalaya
08.2010 - 2014.05
XII - undefined
M. G. M. Higher Secondary School, Jabalpur (ISC Board)
04.2009 - 2010.05
XII - undefined
M. G. M. Higher Secondary School, Jabalpur (ICSE Board)
04.2007 - 2008.05
PMO Operation Analyst
Blue bash Consulting Private Ltd
5 2023 - Current