Deepa Verma
Summary
Operations-driven professional with over 14 years of experience in E-commerce, SaaS, IT/Tech, and Retail. Specializes in cluster operations, customer success, and partner management, ensuring adherence to SLAs and operational governance. Demonstrated success in scaling operations, optimizing costs, and enhancing service quality across all logistics phases.
Overview
15
15
years of professional experience
Work History
Manager - Partnerships & Alliances
Fynd
2025.07 - Current
- Owned post-closure partner success, renewals, escalations, and expansion.
- Generated ■15L+ annual deal value via partner-led onboarding.
- Managed commissions, SLAs, reporting, and partner health metrics.
Associate Manager - Growth & Partnerships
Shiprocket
2022.10 - 2025.07
- Acquired 100+ partners driving 70K+ monthly shipments.
- Delivered 30% revenue growth via partner expansion.
- Led GTM campaigns, webinars, and partner enablement.
Sr. Manager - Alliances & Partnerships
Spawn Ventures
2022.01 - 2022.09
- Generated ■1L+ monthly revenue via renewals and licenses.
- Executed GTM initiatives with Microsoft partners and NASSCOM.
Manager - Strategic Alliances
Shyplite
2020.05 - 2022.01
- Scaled partner ecosystem to over 50,000 shipments.
- Led enterprise partnership, generating over $20,000 monthly revenue.
- Build and own the entire partner ecosystem from scratch.
Manager - Third Party Integrations
Times Internet
2017.02 - 2020.05
- Drove 30k monthly revenue via partner referrals.
- Streamlined onboarding for 500+ clients and 15+ partners.
- Led 8-9 member account management team achieving 80% CSAT.
Assistant Team Manager - Customer Success & Client Servicing
IndiaMart InterMesh Ltd
2011.05 - 2016.06
- Managed renewals for over 2,000 clients, exceeding 75% of targets.
- I drove upsell and cross-sell revenue while maintaining an 80% CSAT.
- Led and trained a 10-member customer success team.
Relationship Manager
Pulp Strategy
2016.06 - 2016.12
- Generated ■1L monthly revenue via lead generation and operations support.
- Delivered business and product presentations to clients.
Education
MBA/PGDM -
IMT Ghaziabad
Ghaziabad2019-06
Skills
B2B SaaS Alliances Enterprise Partnerships & Account ManagementPartner Success & Enablement Customer relationship management NRR and retention Upsell & Cross-sell Joint business planning Enterprise SLAs CRM (Salesforce, HubSpot)CXO stakeholder management GTM & Co-marketing
Accomplishments
- Pillar of Success Award, 2014
- Medal of Fame, 2015
- Superstar Performance, 2019
- Extra Miles Award - Partnership Squad, 2024
Timeline
Manager - Partnerships & Alliances
Fynd
2025.07 - Current
Associate Manager - Growth & Partnerships
Shiprocket
2022.10 - 2025.07
Sr. Manager - Alliances & Partnerships
Spawn Ventures
2022.01 - 2022.09
Manager - Strategic Alliances
Shyplite
2020.05 - 2022.01
Manager - Third Party Integrations
Times Internet
2017.02 - 2020.05
Relationship Manager
Pulp Strategy
2016.06 - 2016.12
Assistant Team Manager - Customer Success & Client Servicing
IndiaMart InterMesh Ltd
2011.05 - 2016.06
MBA/PGDM -
IMT Ghaziabad