PRIYA GUPTA

• Led business development and sales for AI-powered multilingual voice bots, chatbots, and language automation solutions across enterprise clients.
• Developed a strong understanding of telecom dialers, CPaaS platforms, IVR systems, and AI conversational ecosystems to design customized client solutions.
• Positioned Devnagri’s AI voice and chatbot offerings for customer support, sales automation, and multilingual outreach.
• Built and managed strategic partnerships with telecom providers, CPaaS vendors, SaaS platforms, and system integrators.
• Negotiated and closed partnership agreements to expand AI solution distribution, and co-selling opportunities.
• Enabled partners with technical and commercial training on AI voice and chatbot deployments.
• Generated ₹50L+ through partnership-led AI and SaaS revenue streams.
• Drove ₹1Cr+ annual revenue by scaling the adoption of AI language, voice, and chatbot solutions.
• Executed GTM strategies for AI conversational products, resulting in 3X pipeline growth.
• Managed 10+ enterprise accounts for AI solution deployment and lifecycle management.
• Collaborated with product and engineering teams to align AI capabilities with client needs.
• Used HubSpot CRM for AI deal tracking, forecasting, and performance optimization.
• Maintained 95%+ client retention through structured reviews and value-driven engagements.
• Identified cross-sell and upsell opportunities in AI automation, generating 20% incremental revenue.

• Responsible for end-to-end management of 70+ accounts, and executed effective B2B SaaS-based product demonstrations, with emphasis on key product features and the value of the solution.
• Analyzed weekly and monthly performance of assigned business accounts using MS Excel to keep track of metrics such as the use of AMS software and EMR software, and ensured growth in each metric.
• Identified and resolved key issues of the clients while executing targeted campaigns to boost platform engagement and enhance user experience.
• Designed and executed consumer surveys to collect feedback on product features, uncover user preferences, and identify areas for improvement.
• Conducted in-depth research on the company's product portfolio and analyzed competitor offerings to identify strengths, weaknesses, and optimize the company’s product offerings.
• Collaborated with cross-functional teams across sales, marketing, and product development to leverage market insights, inform strategic decisions, and drive customer engagement, and business growth.

• Developed in-depth understanding of Key Accounts of different industry verticals (FMCG/ F&B/ Hospitality/ Healthcare/ Wellness/Lifestyle).
• Onboarded new merchants on the PhonePe platform with a holistic payment solution.
• Monitored market trends continuously to formulate timely and effective response strategies.

Researched and identified best lead generation practices and mapped high-demand hiring zones to uncover talent pool opportunities during COVID-19.

Built and managed a COVID-specific Airtable database with over 3,000 hiring records by generating more than 500 employer leads using LinkedIn, supporting active job-seeker placements.