Summary
Overview
Work History
Education
Skills
Music
Languages
Timeline
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Deep Chandra

Rudrapur,Uttarakhand

Summary

Driven Assistant Manager with a proven track record at Citizen Exports, enhancing customer satisfaction and financial accuracy. Excelled in fostering team collaboration and leadership, alongside implementing effective financial management strategies. Skilled in CRM and adept at problem-solving, significantly improved operational efficiency and staff development.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Citizen Exports
10.2021 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Supported annual audit process by preparing detailed schedules, reconciliations, and responding promptly to auditor inquiries .
  • Facilitated transparent communication between finance department and executive leadership through regular updates and presentations.
  • Assisted in M&A activities by conducting due diligence procedures and integrating acquired entities into existing operations seamlessly .
  • Enhanced financial reporting accuracy with thorough data analysis and reconciliation.
  • Managed budget preparation, monitoring, and forecasting to ensure fiscal responsibility.
  • Optimized tax planning strategies by staying current on legislation changes and industry best practices.
  • Implemented effective cash management strategies to optimize working capital utilization.
  • Streamlined month-end closing process by automating tasks and establishing clear deadlines.
  • Developed strong relationships with banking partners to secure favorable financing terms.
  • Managed accounts payable and receivable functions, ensuring timely processing of invoices and collections activities.
  • Reduced expenses for the department by identifying cost-saving opportunities and negotiating vendor contracts.
  • Mentored junior finance staff, fostering a positive work environment and promoting professional growth.
  • Improved financial processes by implementing new software and streamlining workflow.
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Trained new and existing staff members in various financial procedures to prepare for job requirements.
  • Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
  • Executed vendor setup and payment, administration of bank accounts and account reconciliations.
  • Processed invoices and contacted appropriate parties for timely payment receipt.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Managed investments to diversify financial portfolios and grow revenue.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Coordinated various team building events to promote collaboration, improve communication, and strengthen team dynamics among employees.
  • Established strong relationships between management teams across departments through effective communication channels and routine meetings.
  • Managed payroll administration, ensuring timely and accurate salary disbursements to all employees.
  • Participated in talent acquisition initiatives, effectively filling open positions with qualified candidates in a timely manner.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Motivated employees through special events and incentive programs.

Education

Bachelor of Science -

Sr Bhagat Singh PG College Rudrapur
Rudarpur, India
06.2016

Skills

  • Customer Relationship Management (CRM)
  • Operations Management
  • Project management abilities
  • Team motivation
  • Sales Reporting
  • Strategic Planning
  • Staff Supervision
  • Financial Management
  • Budgeting and finance
  • Customer rapport
  • Customer Relations
  • Employee Scheduling
  • Product and service knowledge
  • Staff Management
  • Succession Planning
  • Sales Growth
  • Cost Control
  • Staff Training and Development
  • Business Administration
  • Meeting facilitation
  • Retail Operations
  • Staff Development
  • Customer Service
  • Team Leadership
  • Time Management
  • Team Collaboration
  • Multitasking Abilities
  • Reliability
  • Adaptability
  • MS Office
  • Team building
  • Hiring and Training
  • Time management abilities
  • Computer Skills
  • Problem-solving aptitude
  • Emergency Response
  • Team Development
  • Professionalism
  • Shift Scheduling
  • Customer Relationship Management
  • Professional and Courteous
  • Policy Enforcement
  • Employee performance evaluation
  • Sales Strategies
  • Cost Reduction
  • Recruiting and interviewing
  • Teamwork and Collaboration
  • Multitasking
  • Positive Attitude
  • Excellent Communication
  • Self Motivation
  • Organizational Skills
  • Staff Training

Music

Singing & Listning

Languages

Hindi
Advanced (C1)

Timeline

Assistant Manager

Citizen Exports
10.2021 - Current

Bachelor of Science -

Sr Bhagat Singh PG College Rudrapur
Deep Chandra