Deepen Sonaar
Jalgaon
Summary
Dynamic marketing professional with a strong focus on sales planning and team collaboration. Successfully executed targeted campaigns and analyzed performance metrics to optimize strategies, driving significant improvements in customer engagement and retention.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Marketing Associate
BHUTAN BOARD PRODUCT LTD.
09.2024 - 02.2026
- Developed and executed targeted marketing campaigns to enhance brand visibility and engagement.
- Conducted market research to identify customer needs and trends, informing strategic marketing initiatives.
- Collaborated with cross-functional teams to create compelling marketing materials and promotional content.
- Analyzed campaign performance metrics to optimize marketing strategies and improve overall effectiveness.
- Maintained up-to-date knowledge of industry trends and competitor activities to inform marketing strategies.
- Provided exceptional customer service, resolving issues promptly and ensuring long-term client retention.
Tour Guide
R.S Travel
04.2022 - 06.2024
- Guided diverse groups through historical sites, enhancing visitor engagement and knowledge retention.
- Developed customized tour itineraries based on client interests, improving overall customer satisfaction.
- Provided exceptional customer service by addressing inquiries and resolving issues during tours.
- Collaborated with local businesses to enrich tour experiences, boosting community partnerships and visibility.
- Evaluated tour feedback to implement improvements, demonstrating commitment to continuous service enhancement.
- Built personal relationships with guests to promote positive experiences.
Sales Associate
Reliance Trends
11.2015 - 01.2017
- Enhanced customer satisfaction by actively engaging with shoppers and addressing their needs.
- Executed daily inventory management tasks, ensuring optimal stock levels across product categories.
- Trained new sales associates on best practices for customer engagement and product knowledge.
- Collaborated with team members to create visually appealing merchandise displays, driving sales.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Telemarketing Sales Representative
ARRIVE B.P.O
02.2012 - 03.2013
- Increased sales leads by consistently making outbound calls and effectively communicating product benefits to potential customers.
- Generated leads through proactive outreach, contributing to increased sales and customer engagement.
- Completed daily cold calling and outreach to build sales pipeline.
- Enhanced customer satisfaction ratings through active listening, empathy, and prompt resolution of any issues or concerns.
- Outbound calling, took messages, and transferred calls to correct individuals.
- Followed up with customers to solicit further sales.
- Conducted thorough product knowledge training sessions, enhancing team performance and sales strategies.
- Recorded contact information of customers and potential customers in internal database.
- Completed daily and weekly sales reporting using assigned tools.
- Outbond calling, took messages, and transferred calls to correct individuals.
Education
THE MERCHANT MARINE - Able Seamen
DGN MARITIME ACADEMY
New Delhi, India 04.2001 -
High School Diploma -
K.J VIDYAPEETH
Kalimpong, India 04.2001 -
LOWER SECONDARY - Commerce
NATIONAL INSTITUATE OF OPENING SCHOOLING
Jalgaon, India 04.2001 -
Skills
Sales planning
Customer acquisition
Sales tactics
Market research
Promotional content
Customer interaction
Team collaboration
Timeline
Marketing Associate
BHUTAN BOARD PRODUCT LTD.
09.2024 - 02.2026
Tour Guide
R.S Travel
04.2022 - 06.2024
Sales Associate
Reliance Trends
11.2015 - 01.2017
Telemarketing Sales Representative
ARRIVE B.P.O
02.2012 - 03.2013
THE MERCHANT MARINE - Able Seamen
DGN MARITIME ACADEMY
04.2001 -
High School Diploma -
K.J VIDYAPEETH
04.2001 -
LOWER SECONDARY - Commerce
NATIONAL INSTITUATE OF OPENING SCHOOLING
04.2001 -