Deependra Singh
Summary
Committed to cultivating a culture of continuous learning and growth. Leveraging strong management, leadership, and interpersonal skills to drive customer satisfaction and organizational profitability. Creating an environment that enhances employee morale and fosters collaboration is a priority. Aim to make a significant and positive impact on the organization while advancing my own career.
Overview
7
7
years of professional experience
Work History
Duty Manager
Trident Hotel
07.2024 - Current
- Communicated effectively with other departments to ensure consistent service levels throughout guest stays
- Delivered excellent revenue growth opportunities through upselling
- Enhanced guest experiences through personalized care, offering upgrades and service add-ons for increased enjoyment
- Improved guest satisfaction ratings through improved staff development and training programs
- Resolved complaints quickly and calmly, seeking positive solutions for optimized guest satisfaction
- Used exceptional communication and relationship-building skills to develop positive connections with staff and guests
Duty Manager
The St. Regis
07.2022 - 06.2024
Front Office Executive
ITC Rajputana
09.2021 - 03.2022
Front Office Supervisor
ITC Rajputana
01.2020 - 09.2021
Front Office Associate
ITC Rajputana
02.2019 - 01.2020
Front Desk Operational Trainee
The Leela Palace, Hotels and Resorts
06.2017 - 01.2019
Education
Bachelor of Science - Hotel Management
CT Group of Institution
Jalandhar, India01.2017
Skills
- Sales & Marketing
- Creative Skill
- Verbal and written communication
- Microsoft Office
- Attention to Detail
- Staff Training and Development
Affiliations
- Marriott Certified Departmental Trainer
- Upselling Champion June & September 2018
Timeline
Duty Manager
Trident Hotel
07.2024 - Current
Duty Manager
The St. Regis
07.2022 - 06.2024
Front Office Executive
ITC Rajputana
09.2021 - 03.2022
Front Office Supervisor
ITC Rajputana
01.2020 - 09.2021
Front Office Associate
ITC Rajputana
02.2019 - 01.2020
Front Desk Operational Trainee
The Leela Palace, Hotels and Resorts
06.2017 - 01.2019
Bachelor of Science - Hotel Management
CT Group of Institution
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