Deependra Singh
Jaipur
Overview
4
4
years of professional experience
1
1
Certification
Work History
Salesforce Application Development Analyst
Accenture
Jaipur
04.2023 - Current
- Architected scalable Salesforce and ServiceMax configurations for Work Orders, Service Contracts, Preventive Maintenance, and Dispatch Console to optimize field service operations.
- Collaborated with stakeholders and cross-functional teams to align Salesforce development with strategic IT initiatives and business objectives.
- I mentored junior team members, conducted training sessions, and provided advanced troubleshooting and support.
- Analyzed and optimized the codebase and ServiceMax business rules to improve system performance, reliability, and user experience.
- Tools Used: Salesforce DX, Git, Dev Console, Workbench, ServiceMax Admin Console, REST APIs, Data Loader.
Salesforce Application Development Associate
Accenture
Jaipur
02.2021 - 03.2023
- Developed simple automation using declarative tools such as Flows, Workflow Rules, and Validation Rules, to improve routine processes.
- Supported administration tasks, including managing users, profiles, permission sets, and basic data management using Data Loader and Workbench.
- Configured standard and custom objects, page layouts, and record types to meet day-to-day business needs.
- Provided first-level support and training for Salesforce users and ServiceMax Go App users, escalating complex issues as needed.
- Tools Used: Data Loader, Salesforce Inspector, VS Code, ServiceMax Go App, Workbench.
Education
Bachelor of Technology - Electronics And Communications Engineering
JECRC UNIVERSITY
Jaipur, India05-2020
Skills
- Salesforce: Apex, Data Loader, Flows, LWC, Salesforce Flows (record-triggered, scheduled), SOQL/SOSL, triggers, Visualforce, Salesforce Cloud, Sales Cloud
- Integration: middleware tools, Postman, REST/SOAP API; DevOps: Bitbucket, GitHub, VS Code with Salesforce extension
- ServiceMax: Preventive maintenance and dispatch console, service flow manager (SFM), ServiceMax field service configuration
- CTI and omni-channel: CTI integration (open CTI, embedded softphone) setup and routing, presence status, and queue configuration
Certification
- Salesforce Certified Administrator
- Salesforce AI associate
- Salesforce Platform Developer 1
Timeline
Salesforce Application Development Analyst
Accenture
04.2023 - Current
Salesforce Application Development Associate
Accenture
02.2021 - 03.2023
Bachelor of Technology - Electronics And Communications Engineering
JECRC UNIVERSITY
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