Salesforce
Deepesh Dubey
Team Lead- Business Development
New Delhi
Summary
Motivated individual with experience in Sales, Business Development and Customer Success. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer satisfaction.
Overview
9
9
years of professional experience
38
38
years of post-secondary education
Work History
Team Lead- Business Development
Compunnel Inc.
04.2024 - Current
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Delivered impressive sales presentations that clearly communicated the value of products and services offered to prospective clients.
- Increased client base by identifying and targeting potential customers through market research and strategic outreach.
- Facilitated collaborative brainstorming sessions among team members, encouraging creative problem-solving techniques for addressing client needs.
- Developed strong relationships with key clients, resulting in increased revenue and repeat business.
- Led a high-performing team of business development professionals, fostering an environment of collaboration and continuous improvement among team members.
- Cultivated a culture of accountability within the team by establishing clear expectations around performance goals and providing regular feedback on progress made toward achieving them.
- Trained new employees on customer service, money handling and organizing strategies.
Senior Business Development Executive
Compunnel Inc.
10.2021 - 03.2024
- Increased client base by identifying potential opportunities and establishing new relationships with key decisionmakers.
- Utilized advanced data analysis tools to track sales performance metrics, identify areas for improvement, and develop targeted strategies for growth.
- Performed client research and identified opportunities for account growth, account penetration, and market expansion.
- Exceeded sales quotas consistently by employing a consultative selling approach focused on understanding client needs thoroughly before proposing tailored solutions.
- Improved business performance by consistently surpassing revenue targets through proactive lead generation and relationship management.
- Cultivated strong relationships with existing clients to ensure customer satisfaction, repeat business, and referral opportunities.
Collections Specialist
Barclays Shared Services Private Limited
11.2020 - 09.2021
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Increased efficiency in resolving disputes by conducting thorough investigations into customer claims, ultimately resulting in prompt resolutions.
- Supported company revenue growth by recovering outstanding debt through diligent monitoring and timely action on delinquent accounts.
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Mitigated potential losses by promptly identifying high-risk accounts requiring escalated collection actions or legal proceedings involvement if necessary.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Senior Sales Associate
Personiv contact centre Pvt. Ltd. (Telus Communications)
10.2019 - 10.2020
- Worked as a senior sales executive to generate revenue and promote the brand in the market.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Dealt with existing leads of TELUS Communications and converted them as customers for other offerings.
- Helped business by dealing with existing clients for new products and providing exceptional experience as well.
- Unconventional approaches to tackle challenging situations helped me to get upskilled.
- Generated sales leads and cold-called potential customers.
- Met or exceeded sales objectives on a consistent basis to drive company growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales, and service agreements.
Case Manager & Sr. Mediator
Airbnb
11.2018 - 10.2019
- Worked as a case manager and senior mediator to sort client disputes and to help their business.
- Provided help with all sorts of disputes, along with active upselling on the call.
- Helped business by selling packages and stays, even on simple support inquiries.
- Unconventional approaches to tackle challenging situations helped me to upskill multiple times.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Technical Support Specialist
British Telecommunications Group
12.2017 - 11.2018
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.
- Achieved high first-call resolution rates through diligent troubleshooting efforts and comprehensive product understanding.
- Developed comprehensive knowledge of company''s products and services to provide accurate solutions to client inquiries.
- Reduced response time with effective communication skills, ensuring customers received prompt assistance.
Summer Intern
Tata Motors India Ltd. (Jamshedpur)
06.2016 - 07.2016
- Worked under the World Class Quality.
- My responsibility was to assist the Manager in the World Class Quality Department in the Jamshedpur plant.
- Applied various quality control tools, quality control operating system, and Six Sigma.
- Participated in weekly meetings with mentors and colleagues, sharing insights from various learning experiences throughout the internship program.
- Explored new technologies and approaches to streamline processes.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Summer Intern
Indian Railways
06.2015 - 07.2015
- Learned about Accident and Relief Train and Disaster management techniques.
- Explored new technologies and approaches to streamline processes.
- Participated in weekly meetings with mentors and colleagues, sharing insights from various learning experiences throughout the internship program.
Education
Bachelor of Technology - Automotive Engineering
Hindustan College Of Science And Technology , Mathura
Mathura, India 04.2001 - 04.2017
12th (CBSE) - Science
Holy Public School , Agra
Agra, India 04.2001 - 04.2013
10th (CBSE) -
University Model School , Agra
Agra, India 04.2001 - 04.2011
Skills
Proficiency in Communication and Presentation Skills
Team Management
Sales Training
Cold-calling
CRM Management
Pipeline Management
Problem-Solving
Teamwork and Collaboration
Multitasking
Excellent Communication
Decision-Making
Continuous Improvement
Accomplishments
- Represented College as Delegate at IIMUN (Indian International Model United Nation) (2016)
- Led the Team Redhawk 2.0 at initial level at SAE Efficyle India , Gaziabad (National level) (2015)
Positions Of Responsibility
- Event Advisor – TEDxHCST, HCST (2017), Designed the frame work of the Event., Resolved the conflicts between team members., Took decisions in critical situations.
- Organiser Team Member at Gyan Jyoti 2016 HCST , Mathura (2016), Organised the Celebrity Night., Organised the Cultural Activities., Designed the work plan for Marketing and Sponsorship team.
- College Ambassador of SAE India at HCST , Mathura (2016), Organised the Inter Department competition., Organised Guest Lectures from Industry., Organised the multiple workshops for students to promote SAE.
- Vice-Captain of team Redhawk 2.0 at HCST , Mathura (2015), Designed the chassis and main body structure of hybrid vehicle., Arranged team meetings and designed the work plan for the project., Managed the financial operations of the team project., Lead and represented the team on national level competition.
Fathername
Mr.Uttam Chandra Dubey
Personal Information
- Date of Birth: 03/20/96
- Gender: Male
Projects
Finger Print Ignition System (Academic), 2017 Electrical Steering System (Academic), 2015 Fabrication of Flex Fuel Engine (Academic), 2014
Volunteer Experience
- Created Facebook Page, Stress Manager, taught techniques for stress management (2017)
- Created YouTube Channel Keh Gaye Guru based on the life of an engineer (2017)
- Donated Blood at Blood Donation Camp (2015)
- Represented Automobile Department at Unity Day (2015)
- Attended 7 days Soft Skills Classes (2014)
- Master of Ceremony at Freshers, College Fest, Farewell Events (2014)
Additional Information
At the forefront of revolutionizing the manufacturing landscape, my role as a Team Lead in Business Development at Compunnel Inc. blends my B.Tech. in Automotive Engineering with cutting-edge AI/ML based Vision applications. Our focus is on Industry 4.0, ensuring that we stay ahead of the curve in driving efficiency and innovation.
My journey began with Digital Vision Solutions, where I harnessed the transformative power of AI/ML technologies for the Manufacturing and Automotive sector. We've fostered strategic partnerships and spearheaded revenue growth by providing tailored, value-driven solutions that resonate with our clients' needs. My commitment is to continuous improvement and delivering results that not only meet but exceed expectations.
Software
Hubspot
Zoominfo
Signahire
Kixie
MS Office 360
Linked in Sales Navigator
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Intermediate (B1)
Interests
Creative writing
Poetry writing
Travelling
Learning Languages
Timeline
Team Lead- Business Development
Compunnel Inc.
04.2024 - Current
Senior Business Development Executive
Compunnel Inc.
10.2021 - 03.2024
Collections Specialist
Barclays Shared Services Private Limited
11.2020 - 09.2021
Senior Sales Associate
Personiv contact centre Pvt. Ltd. (Telus Communications)
10.2019 - 10.2020
Case Manager & Sr. Mediator
Airbnb
11.2018 - 10.2019
Technical Support Specialist
British Telecommunications Group
12.2017 - 11.2018
Summer Intern
Tata Motors India Ltd. (Jamshedpur)
06.2016 - 07.2016
Summer Intern
Indian Railways
06.2015 - 07.2015
Bachelor of Technology - Automotive Engineering
Hindustan College Of Science And Technology , Mathura
04.2001 - 04.2017
12th (CBSE) - Science
Holy Public School , Agra
04.2001 - 04.2013
10th (CBSE) -
University Model School , Agra
04.2001 - 04.2011
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