SAP
Deepesh Nim
Senior Executive
Gurgaon
Summary
Dynamic Senior Executive with a proven track record at Spencer's Retail Limited, excelling in performance improvement and operational management. Adept at strategic planning and staff management, I successfully streamlined processes, enhancing productivity and profitability. Recognized for exceptional customer service and effective team leadership, driving significant growth and operational efficiency.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Senior Executive
Spencer's Retail Limited
10.2018 - 04.2024
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working in marketing and sales capacities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
Retail Outlet Incharge
Relaxo Footwear Limited
09.2014 - 08.2017
- Showcased self-driven work ethic.
- Demonstrated exceptional verbal and written communication abilities.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
Team Leader
Reliance Retail Limited
06.2013 - 06.2014
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Floor Associate
Bharti Walmart Private Limited
05.2011 - 06.2013
- Informed customers of current store promotions to encourage additional sales purchases.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Contributed to visual merchandising efforts by creating eye-catching displays that attracted customers and promoted sales growth.
- Assisted in maintaining a safe work environment by promptly reporting any hazards or safety concerns observed on the sales floor.
- Improved sales performance by actively engaging with customers on the floor, understanding their needs, and recommending suitable products.
- Provided exceptional customer service during high-traffic periods by managing lines effectively and maintaining a calm demeanor under pressure.
- Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
- Exceeded personal sales targets consistently through proactive engagement with customers on the floor.
- Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
Education
PGDM - Marketing Management
IIMT PROFESSIONAL COLLEGE
Meerut07.2008
Bachelor Of Commerce - Commerce
RBS COLLEGE
Agra07.2005
Intermediate Certificate - Commerce
John Milton Public School
Agra06.2002
High School Diploma - All Subjects
John Milton Public School
Agra06.2000
Skills
Performance improvement
Mail handling
Procedure implementation
Growth planning
Operational management
Staff management
MS office
Customer service
Shift scheduling
Operations oversight
Strategic planning
Accomplishments
Get promoted from Executive to Senior Executive in Spencer's retail limited
Software
WMS
ERP
Interests
Cricket
Bollywood
Music
Timeline
Senior Executive
Spencer's Retail Limited
10.2018 - 04.2024
Retail Outlet Incharge
Relaxo Footwear Limited
09.2014 - 08.2017
Team Leader
Reliance Retail Limited
06.2013 - 06.2014
Floor Associate
Bharti Walmart Private Limited
05.2011 - 06.2013
PGDM - Marketing Management
IIMT PROFESSIONAL COLLEGE
Bachelor Of Commerce - Commerce
RBS COLLEGE
Intermediate Certificate - Commerce
John Milton Public School
High School Diploma - All Subjects
John Milton Public School