Deepesh Prakash
Marketing Operations Supervisor
Dehradun
Summary
Dynamic marketing operations supervisor at SAGE Publishing with expertise in campaign automation and data segmentation. Proven track record of enhancing team productivity and optimizing lead nurturing processes. Adept at leveraging Microsoft Power Automate and mentoring teams to achieve high performance, driving impactful marketing strategies that align with organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
2
2
Languages
Work History
Marketing Operations Supervisor
SAGE Publishing
10.2017 - Current
- Streamlined marketing operations by implementing automated workflows, enhancing team productivity and reducing project turnaround times.
- Developed and maintained comprehensive reporting systems, enabling data-driven decision-making and improved campaign performance evaluation.
- Led cross-functional collaboration efforts to align marketing strategies with organizational goals, resulting in more cohesive project execution.
- Mentored junior team members in best practices and marketing technologies, fostering a culture of continuous improvement and professional growth.
- Managed project timelines and deliverables, ensuring consistent communication with stakeholders and adherence to deadlines.
- Leveraged CRM tools to effectively segment target audiences based on demographics or behavior patterns for optimized targeting in campaigns.
- Optimized marketing automation processes, leading to improved lead nurturing and conversion rates.
- Trained junior team members on best practices in marketing operations management, cultivating a high-performing work environment focused on continuous improvement.
- Managed a team of 10 marketing professionals, developing and implementing 2,000 campaigns each year.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
NOC Engineer
Geo Orion Sat Services Ltd.
07.2015 - 10.2017
- Based on the provided details for the role of a NOC Engineer with 12 years of experience, here are 8 resume experience statements crafted to reflect the role's responsibilities and requirements:
- Monitored network performance and security, proactively identifying issues to minimize downtime and enhance service reliability.
- Implemented troubleshooting procedures for complex network problems, resulting in improved response times and customer satisfaction.
- Led a team in executing system upgrades and maintenance, ensuring seamless operations and adherence to industry standards.
- Developed and maintained documentation for network configurations and processes, facilitating knowledge transfer and operational efficiency.
- Collaborated with cross-functional teams to optimize network infrastructure, driving improvements in capacity and performance metrics.
- Analyzed system logs and performance data to identify trends, enabling proactive adjustments to network configurations.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
- Supported global network users with connectivity, VPN, and access issues.
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
- Maintained up-to-date documentation of network topology, ensuring easy reference for troubleshooting purposes.
- Increased customer satisfaction by providing timely resolutions to client-reported issues and concerns.
- Resolved issues related to operational components for LAN, WAN and voice systems.
Web Developer
Planmedia Technologies Ltd.
12.2012 - 06.2014
- Developed and maintained responsive web applications using JavaScript, HTML, and CSS, enhancing user experience across platforms.
- Collaborated with cross-functional teams to define project requirements and deliver high-quality software solutions on time.
- Implemented Agile methodologies to streamline the development process, resulting in improved efficiency and faster delivery cycles.
- Mentored junior developers, providing guidance on coding standards and best practices, fostering a culture of continuous improvement.
- Conducted thorough testing and debugging, ensuring high-quality deliverables and minimal post-launch issues for various projects.
- Integrated APIs and third-party services to expand application functionality, improving overall system capabilities and user engagement.
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Built a pop-in for Sage's webpages, increasing lead generation.
Education
Certificate - Campaign Development
Selligent Certified Campaign Developer
Dehradun, India 04.2001 -
Bachelor of Engineering Technology - Computer Science And Engineering
Tula's Institute of Engineering
Dehradun, India 04.2001 -
Skills
Campaign Automation
Journey Building
Engage Marketing Cloud
Data Segmentation
MS SQL Server
JavaScript
Css
HTML
Microsoft Power Automate
SurveyMonkey
Campaign Analytics
API
Certification
Selligent by Marigold
Timeline
Selligent by Marigold
03-2023
Marketing Operations Supervisor
SAGE Publishing
10.2017 - Current
NOC Engineer
Geo Orion Sat Services Ltd.
07.2015 - 10.2017
Web Developer
Planmedia Technologies Ltd.
12.2012 - 06.2014
Certificate - Campaign Development
Selligent Certified Campaign Developer
04.2001 -
Bachelor of Engineering Technology - Computer Science And Engineering
Tula's Institute of Engineering
04.2001 -