Deepiga Prabhakar
Technical Content Writer
Summary
Innovative and detail-oriented content developer with over 6 years of experience in freelance writing and content creation, specializing in customer websites, catalogs, product sites, tutorials, and setup guides. Boasting 4+ years in eCommerce, with expertise in inventory analysis, catalog content creation, process documentation, report generation, process regulation, training guides, and task automation. Skilled in social media content creation and management with 3+ years of experience in promoting regional brands. A results-driven professional adept at producing clear, accurate technical documents under tight deadlines. Proven collaborator with cross-functional teams to ensure precision and clarity in all technical content.
Overview
5
5
Certifications
Work History
Freelance Creative & Technical Content Writer
Freelancing
- Developed online articles, blogs, and creative content for various websites, including Pokeyournose.com and Polkacafe.com.
- Managed social media for growing businesses and collaborated with Evoke Media Agency on content creation and marketing.
- Crafted and edited engaging web content, software installation guides, and troubleshooting documents.
- Produced ghostwritten content, including Statements of Purpose for educational consultancies.
- Created API and XML documentation, and streamlined content production with style guidelines.
- Enhanced technical document readability and increased website traffic with industry-focused blogs.
- Supported marketing with targeted email campaigns and sales with persuasive product descriptions.
Content Writer
ezDia Inc., USA
- Developed product page content for local clients.
- Created catalog content for eCommerce platforms like Amazon, Walmart, and eBay.
- Crafted customer information materials.
- Proofread and edited existing content for accuracy and engagement.
- Leveraged strong writing, editing, and proofreading skills to deliver polished, compelling content.
Catalog Associate
Amazon India, Chennai
- Developed Standard Operating Procedure (SOP) documents for internal teams and stakeholders.
- Managed inventory stock and defect reduction for US and CN warehouses.
- Documented and updated process flows and changes.
- Reported and tracked process metrics, turnaround times (TAT), service level agreements (SLA), and team progress.
- Led the onboarding of new categories, created SOPs, and provided training for new recruits.
- Facilitated bi-weekly process update calls with onsite partners and operational managers.
- Managed the onboarding of new vendors and buyers into the retail chain.
- Conducted calibration sessions to enhance process quality.
- Prepared Cause of Error(COE) documents during escalations and ensured end-to-end resolution.
- Created and edited catalog content for new and existing products, improving catalog accuracy by identifying and correcting discrepancies.
- Streamlined and automated processes to reduce manual effort.
Internal Branch Coordinator
CL Educate Ltd., Chennai
- Managed an internal branch, overseeing promotion, customer acquisition, customer relations, class scheduling, staff management, accounts, and data management.
- Coordinated scheduling for the main branch to ensure optimal staffing levels for shifts.
- Executed marketing strategies to enhance brand awareness and boost sales growth within the branch.
Education
Electrical And Electronics Engineering
Sri Muthukumaran Institute of Technology
Chennai, India 04.2001 - 2000.05
Skills
Atlassian
Certification
Google Ads Search Certification
Languages
German
Elementary (A2)
Timeline
Google Ads Search Certification
08-2023
Operational Excellence Foundations
07-2022
API documentation with JSON & XML
06-2022
Certification in Technical Writing
11-2021
Google Ads Display
06-2020
Electrical And Electronics Engineering
Sri Muthukumaran Institute of Technology
04.2001 - 2000.05
Freelance Creative & Technical Content Writer
Freelancing
Content Writer
ezDia Inc., USA
Catalog Associate
Amazon India, Chennai
Internal Branch Coordinator
CL Educate Ltd., Chennai
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