Deepika Bhandari
Delhi
Summary
To be a part of a reputed organization, work in a healthy & challenging environment and create equivalent working condition for other.
Overview
8
8
years of professional experience
Work History
Manual Underwriter & reservations back office executive
Barclays Bank
Noida
03.2022 - 12.2023
- Review, analyse, and verify loan applications and supporting documentation
- Analyse loan risk and request additional information to determine coverage needs
- Define the terms and conditions of the insurance coverage and premium
- Collect, review, and analyse an applicant's relevant history and records
- Determine the levels of risk for insuring or lending
- Obtain additional information about an applicant to determine coverage needs
- Providing debtors every detail of their loan's terms and conditions and guide them accordingly for payment
- As a recovery back office executive, manage and maintain customers' accounts and well conducted
- Follow up through email via third party to remind customers of payments and obtain relevant payments or information
- Follow up overdue accounts by utilizing phone collection techniques, dunning letters, and legal counsel.
Reservation Executive
CHINA SOUTHERN AIRLINES (Condor Air Services)
Delhi
10.2019 - 06.2020
- Address and resolve escalated customer concerns, and assist agents in resolving complex issues
- Answer telephone inquiries to book new reservations, changes & cancellations
- Resolve issues in a timely manner and escalate customers in need of further help
- Made changes to itineraries and seat locations on request
- Explained airline policies regarding purchases cancellations and transfers
- Mentor new agents on procedures and customer service protocols
- Responded politely to passenger complaints regarding ticketing and baggage handling
- Flight scanning, sending SSR request to airport staff & report making.
Travel Consultant (Flight Sales)
PC TRAVEL O HUB
Delhi
03.2018 - 08.2018
- Completed accurate reservations for business travelers at the point of sale
- Kept abreast of all airline rules, regulatory requirements, and industry standards when scheduling travel arrangements
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Provided services efficiently and with a high level of accuracy
- Improved customer service ratings through [Action].
Travel Consultant (Flight Sales)
FLIGHT FORTUNE
Delhi
02.2016 - 11.2017
- Asked open-ended questions to better ascertain client needs and determine the best travel offerings
- Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets
- Kept abreast of all airline rules, regulatory requirements, and industry standards when scheduling travel arrangements
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations
- Advised clients on visa, passport, and security requirements relating to destinations and confirmed flight details for each reservation
- Maintained and updated corporate traveler profiles with current information
- Responded to clients' questions, issues, and complaints in a timely manner and found appropriate solutions
- Coordinated with airlines, travel agencies, and other vendors to book hotels, visas for groups according to client preferences and requirements
- Analyzed flight routes and schedules to identify the most efficient and cost-effective options for clients
- Maintained daily reports and analysis data as per requirement.
Education
Master of Arts in Development Studies - undefined
SPD Shalimar Bagh, IGNOU University
B.ed - undefined
MDU
Air Fares Ticketing & Airport Handling - undefined
AMADEUS -GDS From Bird Academy
German Language And Literature A1 and A2 level (Basic) - undefined
Max Mueller Bhavan
B.A(Prog) - undefined
Delhi University Lakshmibai College
12th - undefined
10th - undefined
Skills
Knowledge of CRM softwarePassionate and EnergeticEnergetic and SharpDisciplinedItinerariesDetail OrientedOffice Administration / ManagementClient RelationsStrong ability to meet deadlinesProficient in the use of MS Office applications and reservation software
Timeline
Manual Underwriter & reservations back office executive
Barclays Bank
03.2022 - 12.2023
Reservation Executive
CHINA SOUTHERN AIRLINES (Condor Air Services)
10.2019 - 06.2020
Travel Consultant (Flight Sales)
PC TRAVEL O HUB
03.2018 - 08.2018
Travel Consultant (Flight Sales)
FLIGHT FORTUNE
02.2016 - 11.2017
Master of Arts in Development Studies - undefined
SPD Shalimar Bagh, IGNOU University
B.ed - undefined
MDU
Air Fares Ticketing & Airport Handling - undefined
AMADEUS -GDS From Bird Academy
German Language And Literature A1 and A2 level (Basic) - undefined
Max Mueller Bhavan
B.A(Prog) - undefined
Delhi University Lakshmibai College