Deepika Bisht
Strategic Customer Success
Haldwani
Summary
Results-oriented and versatile professional with a robust background in project operations, customer success, and strategic management across diverse industries. Adept at driving organizational growth through innovative solutions, operational efficiency, and client-focused strategies. Proven success in leading teams, establishing operational frameworks, and implementing customer-centric initiatives. Recognized for expertise in SaaS-based solutions, project management, and community building. Well-versed in networking, business development, and achieving revenue targets.
Overview
17
17
years of professional experience
Work History
Consultant & Advisor
Finnish Education Research
02.2023 - Current
- Conducting comprehensive research on Finnish education methodologies
- Leading the establishment of a new project, emphasizing operational efficiency
- Collaborating with stakeholders to introduce innovative educational strategies
- Spearheading initiatives to enrich student learning experiences
- Monitoring and evaluating project milestones for continuous improvement.
Senior Manager- Customer Success & GTM
Smartworks/WorkCtrl (Smartworks Tech Arm)
04.2021 - 01.2023
- Serve as a single point of contact for assigned Category 'A' clients Pan-India
- Ensure key account revenue retention and growth, including identifying up-selling and cross-selling opportunities
- Co-ordinate with internal team members for on-time completion of customer deliverables
- Client Relationship Management
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Provided strong leadership to enhance team productivity and morale.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Act as a primary liaison to Product Development, Operations, IT, Marketing, and Finance
- Prepare and maintain management-level monthly/quarterly reports
- Leading efforts in building an integrated digital workspace for the future
- Driving SaaS-based solutions sales for the Technology division
- Target-driven with a focus on market and employee growth
- Managing conversion from leads to prospects
- Expert in networking-based business.
Manager-Customer Success
Smartworks
09.2019 - 03.2021
- Drove country-level projects, defining processes and strategies
- Successfully managed client onboarding, retention, and engagement programs on a Pan-India level
- Headed training for the team across India
- Headed ancillary revenue and tech product sales across India
- Contributed to overall digitalization and tech enablement of workspaces
- Played a key role in implementing COVID measures
- Managed sales training modules, price guides, and competition analysis.
Community Manager- City Head
CoWrks
09.2017 - 09.2019
- Responsible for smooth onboarding of clients, being their single point of contact
- Ensure to grow and assist revenue targets for every assigned key client
- Develop customized pre-sales presentations and sales support materials
- Initiated CoWrks operations in Chennai, setting up three centers in 1.9 years
- Solely responsible for the smooth running of two centers in Chennai
- Maintained 100% occupancy since August 2019
- Managed teams, achieving KPIs and aligning with company values
- Successfully handled fortune 500 companies and ensured compliance.
Asst. Manager-Operations (Head Customer Success for Unit)
The Executive Centre
09.2016 - 09.2017
- Oversaw operations, security, housekeeping, and maintenance
- Conducted staff recruitment, onboarding, customer success, and training
- Managed capex and opex for the facility
- Achieved targets for virtual office and meeting room sales.
Sales & Marketing Manager (Acting Director of Sales)
Radisson Blu Metropolis Hotel
06.2014 - 07.2017
- Successfully managed the only 5-star hotel in the region
- Led a sales team, handled global RFP processes, and managed corporate business contracts
- Developed strong business relationships with clients.
Assistant Sales Manager
Radisson Blu
12.2011 - 04.2014
- Strengthened relationships with Corporate Houses and Travel Agents in Bangalore & Delhi/NCR
- Secured business from the Travel Trade & Corporate segment
- Prepared sales reports and reviewed Personal Business Plans.
Sales Executive - Corporate Sales
Royal Orchid Group of Hotels
07.2009 - 12.2011
- Managed relationships with Corporate Houses and Travel Agents
- Secured business from the Travel Trade & Corporate segment
- Prepared periodic sales reports.
Guest Relations Executive
The Leela Palace Kempinski
01.2007 - 07.2009
- Provided personalized service to club floor guests
- Maintained VIP Lounge standards
- Trained associates and coordinated with Housekeeping for club floor hygiene
- Conducted regular guest interactions and obtained feedback.
Education
MBA -
Punjab Technical University
B.Com - undefined
Kumaon University
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Skills
Account Management
Client Onboarding, Renewal & Retension
Upselling & Cross Selling
Customer Success
Strategic Planning
Project Management
Data Analysis
Corporate Communications
Cross-Functional Collaboration
Complex Problem-Solving
Team Leadership
Customer Relationship Management (CRM)
Business Planning
Staff Training and Development
Personal Information
- Height: 5'6"
- Weight: 58 kg
- Date of Birth: 09/10/88
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Disclaimer
I consider myself familiar with all the above-mentioned aspects. I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Consultant & Advisor
Finnish Education Research
02.2023 - Current
Senior Manager- Customer Success & GTM
Smartworks/WorkCtrl (Smartworks Tech Arm)
04.2021 - 01.2023
Manager-Customer Success
Smartworks
09.2019 - 03.2021
Community Manager- City Head
CoWrks
09.2017 - 09.2019
Asst. Manager-Operations (Head Customer Success for Unit)
The Executive Centre
09.2016 - 09.2017
Sales & Marketing Manager (Acting Director of Sales)
Radisson Blu Metropolis Hotel
06.2014 - 07.2017
Assistant Sales Manager
Radisson Blu
12.2011 - 04.2014
Sales Executive - Corporate Sales
Royal Orchid Group of Hotels
07.2009 - 12.2011
Guest Relations Executive
The Leela Palace Kempinski
01.2007 - 07.2009
MBA -
Punjab Technical University
B.Com - undefined
Kumaon University