Deepika Giri
Pune
Summary
I am a result-driven professional with 3.8 years of experience in IT infrastructure and endpoint management services within an organization. I am proficient in Intune and SCCM administration, system administration, technical support, and managing escalations. My skills in problem-solving and performance optimization are well-honed. I am adept at managing projects and collaborating with teams effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technology Analyst
Infosys
Pune
12.2020 - Current
- As an End User Computing Engineer in my current project, my responsibilities encompass managing Intune and SCCM infrastructure, addressing Business As Usual (BAU) activities including Windows-related issues, O365, Active Directory (AD), Azure AD (AAD), and Teams-related tasks. Additionally, managing the adhoc projects.
- Performed SCCM upgrade from 2207 to 2303.
- Performed CMG upgrade to VMSS.
- Monitoring Component/Site Status and troubleshooting issues if any.
- Monitoring Database Replication and Troubleshooting.
- Troubleshooting Discovery methods.
- Working with Client Installation methods like Client Push and Manual method.
- Creation and management of application and package model deployment.
- Create and manage collections as per the requirement.
- Patch Management – Creating SUG, downloading updates, distributing patches, Quality Analysis, and Production deployment.
- Distributing the content and troubleshooting failures.
- Working knowledge of patch remediation after pilot and production deployment, ensuring 95% compliance.
- Creation and deployment of server patches for OS 2016, 2019.
- Investigating application installation failures.
- Setting up the Configuration profiles in Intune.
- Setting up Compliance Policy in Intune.
- Creation of Azure AD dynamic Group in Azure.
- Creation of win32 Applications (in Intune) and deploying on windows 10 & later devices & related troubleshooting.
- Creation of LOB Applications (in Intune) and deploying on windows 10 devices & related troubleshooting.
- Creation of feature update ring (in Intune) & related troubleshooting
- Reporting from Intune.
- PowerShell scripting based on requirement.
- Create and manage AppLocker policies via Intune.
- Manage all kinds of vulnerabilities on endpoint devices from the Defender portal.
- Good troubleshooting experience of O365-related issues.
- Working actively on all kinds of printer-related issues.
- Currently, I am coordinating with the client to facilitate the upgrade to Windows 11 in our environment.
- I possess a strong understanding of device lifecycle management.
- Tracked progress of ongoing projects through effective communication with stakeholders.
Education
B.tech - Computer Science And Engineering
Haldia Institue of Technology
West Bengal06-2020
Skills
- SCCM Administration(2111,2207,2303)
- Intune Administration
- Azure Application Administration
- CMG Upgrade(Classic to VMSS)
- Co-management Configuration
- Software Deployment
- Patch management(Virtual & Physical)
- Application & Package Creation Deployment/Assignment
- Vulnerability Management
- Report Management
- Configuration Profile Creation/Implementation
- Compliance Policy Creation/Implementation
- Windows Auto-Patch Management
- Application Creation/Management Via Intune
- Conditional Access Policy Creation/Deployment
- Mobile Device Management(MDM)
- System Administration
- Application support
- Request Management
- Incident Management
- Problem-Solving
- Change Management
- Troubleshooting
- Root Cause Analysis(P1,P2)
- Effective Communication
- Vendor Support Management(Microsoft,Xeretec,Dell,Vmware)
- Active Team Player
Certification
- AWS Certified Solutions Architect – Associate
Accomplishments
- Insta Rise Awards
- Multiple appreciation from Client and Higher management
Timeline
Technology Analyst
Infosys
12.2020 - Current
B.tech - Computer Science And Engineering
Haldia Institue of Technology
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