Deepika Joshi
Pune,MH
Summary
Results-oriented Salesforce QA Lead with 13+ years of experience in Salesforce testing and leading cross-functional teams. Demonstrated success in delivering high-quality testing outcomes across Conga CPQ, Sales Cloud and Service Cloud applications. Skilled in developing robust automation frameworks using Selenium, Tosca and Provar. A Certified Salesforce Administrator with a proven ability to drive cross-team collaboration, enhance QA processes, and ensure seamless project delivery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
QA Engineer
Workday India Pvt.Ltd.
03.2023 - Current
- Led comprehensive Conga CPQ testing initiatives ensuring seamless integration with Salesforce resulting in significant reduction in defect rates and enhancing product quality
- Designed and executed test plans, test cases, and automation scripts for Salesforce and CPQ functionalities
- Served as SIT Lead for the Conga CPQ team, overseeing system integration testing to ensure seamless alignment across modules and flawless end-to-end functionality
- Automated repetitive workflows using Tosca resulting in a 30% increase in test coverage and optimized testing cycles
- Managed and mentored a team of 10+ QA professionals, driving improved team efficiency and ensuring on-time project deliveries
- Cultivated a collaborative environment, enabling smooth UAT execution and seamless product rollouts across multiple projects
Associate Consultant
Tata Consultancy Services
05.2022 - 02.2023
- Managed functional and regression testing for AI/ML-driven platforms like Ignio DWS
- Streamlined test automation workflows using custom automation frameworks
- Collaborated with developers and stakeholders to identify and resolve bottlenecks in testing
QA Lead
Maantic Inc
02.2020 - 05.2022
- Led end-to-end testing efforts for Sunrun's Field Service Lightning (FSL) application, ensuring seamless functionality and high product quality across workflows
- Designed and executed comprehensive test scripts, conducting mobile testing on iPhone devices to validate app performance and usability
- Expanded test coverage significantly by implementing robust automated testing solutions, improving efficiency and reliability of test cycles
- Built a scalable test automation framework from scratch using Selenium with TestNG, enabling faster regression cycles and improved test management
- Collaborated with cross-functional teams, including developers, business analysts, and product owners, to address and resolve critical defects effectively
- Led and mentored a team of QA engineers, establishing best practices, reviewing test plans, and ensuring adherence to quality standards
- Drove continuous improvement initiatives, optimizing test processes and introducing innovative testing methodologies for better outcomes
- Managed defect triage meetings and root cause analysis sessions, ensuring timely resolution of high-priority issues and minimizing recurring defects
- Championed the integration of Salesforce-specific testing tools and strategies, aligning QA processes with Salesforce platform updates and best practices
Module Lead
Zensoft Services Pvt. Ltd.
04.2011 - 01.2020
- Led testing initiatives for Salesforce-SAP integrations in GE Lighting, Global SFDC, GE healthcare projects
- Conducted end-to-end functional testing and improved defect resolution processes
- Mentored junior team members and streamlined knowledge transfer processes
- Automating, executing and reviewing automated Test Cases using Qualitia Selenium
- Executing Test Suite with Jenkins CI Tool
- Reviewing automated Test Cases of team members
- Contribute to the team's technical growth by engaging in technical discussion and mentoring
- Involved in Qualitia Test automation framework testing
Education
B.E. - Information Technology
Shivaji University
Warananagar12th & 10th -
Maharashtra Board
Skills
- Salesforce Testing
- Sales Cloud
- Service Cloud
- CPQ
- Field Service Lightning (FSL)
- Automation testing
- Selenium
- Tricentis Tosca
- Prover
- Qualitia
- Functional Testing
- Regression Testing
- System Integration Testing (SIT)
- Smoke testing
- UAT
- Production validation
- JIRA
- QTest
- QA Complete
- Agile methodologies
- Cross-functional team leadership
Certification
- Salesforce Certified Administrator, 2021
- Tosca AS1, 2021
- Tosca AS2, 2021
- OCJP Certified, 2011
Personal Information
- Date of Birth: 04/08/87
- Gender: Female
- Marital Status: Married
Corecompetencies
Salesforce expertise, automation tools, testing methodologies, defect management, languages, certifications, collaboration, Sales Cloud, Service Cloud, CPQ, Field Service Lightning (FSL), Selenium, Tricentis Tosca, Prover, Qualitia, JIRA, QTest, QA Complete, and Java
Timeline
QA Engineer
Workday India Pvt.Ltd.
03.2023 - Current
Associate Consultant
Tata Consultancy Services
05.2022 - 02.2023
QA Lead
Maantic Inc
02.2020 - 05.2022
Module Lead
Zensoft Services Pvt. Ltd.
04.2011 - 01.2020
B.E. - Information Technology
Shivaji University
12th & 10th -
Maharashtra Board
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