Sreenivas

Project : Telecom

Client : DrishtiSoft

Testing Approach : Manual Salesforce CPQ Testing

Role : Sr QA Engineer

Testing Approach :Sales force Testing

Description:

It is a cloud contact center is hosted on an internet server from which businesses handle their inbound and outbound customer queries. With cloud contact centers communicate through multiple channels such as voice, email, social media, and chat from any location and any device.With minimum deployment time and almost zero upfront expense, a cloud contact center gives you flexibility, scalability, and ease of secure access. As service providers, like Ameyo, manage the hardware setup and ensure higher uptime and business continuity, you can concentrate on the core operations of your business.

Ameyo's full-stack cloud contact center is a set of software, tools, and services hosted over the cloud to enable multi-channel customer interactions for businesses. It can support all leading communication channels, including - voice calls, video, social media, email, SMS, chat, and more

Roles:

• Understanding the client requirements
• Authored test cases and executed
• Executing Test Cases and logging defects into JIRA
• Performed Smoke,sanity testing and integration testing
• Performed the browser compatibility testing using browser stack
• Performed Regression, Retesting, Smoke Testing
• Participation in projects status meetings
• Requirements understanding and test case designing.
• Status reporting of the tasks on daily basis
• Interact with client/onsite teams on daily review meetings
• Defects logging and tracking.
• Performed Functional testing and Regression testing

Project Title : STC

Domain : Telecom

Client : Saudi

Tools Used : JIRA

Testing Approach: Salesforce Testing

Description:

Saudi is leading telecom provider in Saudi with a range of services providing to the customer applications involved sales force CRM and Mobile testing with Android and IOS. The transformation of Three IT systems to meet our shared goal to become the best. To develop an IT solution that enables & amp.delivers innovative, customer centric capabilities. Current solutions are not fit for purpose, they are not flexible, reliable or quick enough to change and Three is not set up for a multi-brand/segment approach.

Roles :

· Involved in defect triage calls and get the defect resolved

· Involved in call with project manager and clients to update the status

· Involved in UAT testing, Regression Testing and Functional testing.

· Involved in defect reporting, defect tracking and defect reproducing.

· Analyzing the test results.

· Preparing Daily and Weekly Status Report

· Estimation of the time taken to complete the System Testing of the Release

Project Title : Health Care System

Domain : Health Care

Client : Franklin Hospitals, US

Testing Approach : Functional and Salesforce Testing

Description :This is a web-enabled Health Management application being developed for a USA BASED Health Management Company. This company is focusing on the improved management of medically infant newborn in Neonatal Intensive Care Units. Enhance patient care by providing information and health management services to patients, parents, providers and payers. This site will also provide the user/parent with information and advice on various issues regarding childcare.

• Understanding the requirement and functionalities of the project.
• Actively participating in all the testing activities for all the phases of theproject.
• Check for functional errors based on specification
• Designing and writing test cases, Executing the test cases
• Involved in functional testing, re-testing, regression testing, sanity testing
• Defect Tracking and logged defects

Project : MapVision

Client : Leading Edge

Role : QA Engineer

Description:

MapVision is web-based data management system. Management, finance/billing, employee time tracking, Operations, treatment applications, field technician activities, laboratory processes, maintenance, vehicles, equipment, and reporting are a few of the core features MapVision.

Roles :

· Requirements understanding and test case designing.

· Status reporting of the tasks on daily basis

· Interact with client/onsite teams on daily review meetings

· Verifying the defects which were raised by peer testers.

· Performed Functional testing, GUI Testing, and Regression testing.