JIRA
DEEPIKA KAWALE
AVP - Application Support Head
Thane
Summary
Customer & Business focused manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilizes excellent organizational skill to enhance efficiency and lead teams to give best customer experience .
Overview
15
15
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
AVP - Application Support Head / SRE Team Head
Netcore Cloud
Thane
04.2012 - Current
- Role and responsibility -
- Investigate and resolve technical problems.
- Prepare reports and dashboards.
- Monitor and response alerts.
- Provide technical and functional support to team.
- Responsible for incident investigation.
- Create new operational rules, processes, and procedures.
- Assist with handing out work assignments to the team members.
- Guide and mentor L2 .
- Managed team of 12-15 employees, overseeing the hiring, training, and professional growth of employees
- Coordinated cost-effective solutions across teams, significantly reducing production errors
- Provided excellent leadership skills to maintain steady and productive operations
- Monitored system functioning closely, troubleshooting and resolving issues.
Sr. Software Developer
Software Development Pvt LTD
Mumbai
07.2011 - 03.2012
- Requirement gathering. Feature development as per the client requirement.
- implement the features in PHP / MySQL, JavaScript, Ajax,
Magento, Drupal, Wordpress with other team member. - Trained new developers and programmers on company standards for design and review.
- Adjusted design parameters to incorporate new features.
Sr. Software Developer
Trimax IT Infrastructure
Mumbai
10.2009 - 07.2011
- Requirement gathering. Feature development as per the client requirement.
- implement the features in PHP / MySQL, JavaScript, Ajax, Magento, Drupal, Wordpress with other team member.
- Trained new developers and programmers on company standards for design and review.
- Maintain the MIS module
Software Developer
Pinstorm Technology
Mumbai
10.2008 - 10.2009
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Discussed issues with team members to provide resolution and apply best practices.
Software Developer
Convonix INC
Mumbai
02.2008 - 09.2008
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
Education
MBA - Project Management in IT
Welingkar College of Management
Mumbai 07.2015 - 04.2017
B.E - Information Technology
Bharati Vidyapeeth College of Engineering
Mumbai 07.2004 - 07.2007
Skills
Team management -Handling multiple team
Certification
Certified Scrum Master
Affiliations
Received multiple awards in my 10 years journey in the organization
- Best Manager
- Make it happen
- Go getter
- Star performer ( more than 5 times)
Software
Freshdesk
HTML
PHP, Perl
Mysql
Interests
Travelling
Timeline
Certified ITIL4
09-2022
Certified Scrum Master
07-2019
Certification in Freshworks for ticket management
10-2017
MBA - Project Management in IT
Welingkar College of Management
07.2015 - 04.2017
AVP - Application Support Head / SRE Team Head
Netcore Cloud
04.2012 - Current
Sr. Software Developer
Software Development Pvt LTD
07.2011 - 03.2012
Sr. Software Developer
Trimax IT Infrastructure
10.2009 - 07.2011
Software Developer
Pinstorm Technology
10.2008 - 10.2009
Software Developer
Convonix INC
02.2008 - 09.2008
B.E - Information Technology
Bharati Vidyapeeth College of Engineering
07.2004 - 07.2007
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