Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Personal Information
Hobbies and Interests
Disclaimer
Timeline
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Deepika Lokesh

Bengaluru

Summary

Results-driven Senior Process Executive with 3 years of experience in efficient property management, consistently exceeding training, processing, and tax servicing goals. Skilled at building productive working relationships to facilitate sales and satisfy clients.

Overview

3
3
years of professional experience

Work History

Senior Process Executive - Voice

Cognizant Technology Solutions
Bengaluru
10.2021 - Current
  • Acted as the primary servicing contact for loans, providing direct customer service.
  • Serviced residential real estate loans, including construction and problem loans, and agency loans.
  • Utilized various methods to gather tax/assessment data, such as Tax Calling, Online Search, email requests, and historical database search.
  • Identified customer issues through diligent investigation and developed effective action strategies.
  • Delivered consistently high-quality work, addressing borrower issues, and fulfilling client requirements. Proactively managed and resolved day-to-day client-facing tasks to meet same-date SLA.
  • Effectively managed MSP accounts by utilizing skills in tax line setup and disbursement.
  • Maintained comprehensive knowledge of property tax regulations and implemented efficient strategies to streamline processes.
  • Inputted tax information into Tax Cert forms and updated systems accordingly

Education

Bachelor of Commerce - Accounts& Finance)

JSS College of Arts, Commerce And Science
Mysore
05-2020

PUC -

SJM College
Hosdurga
05-2017

SSLC -

GHS Nagvedi
Karnataka
05-2015

Skills

  • Advanced Microsoft Excel
  • Microsoft Word
  • Outlook
  • Time Management
  • Multitasker
  • Work Under Pressure
  • Analytical Skills

Affiliations

 Responsible for banking operation research.
 Ensure Payments and transactions are validated, processed and released in an accurate and timely
manner through seamless use of the various systems.
 Input and approval up to agreed limits, of funds transfer information within deadlines directed as per
bank compliance.
 Identifying the mismatches in bank checks from the disbursements made from customer bank account
transactions.
 Resolve and research undelivered payments. Investigate any transaction failures and provide a complete
resolution.
 Dealing with refunds, return checks/ wire payments using oracle database payment networks.
 Perform quality check and quality assurance on team member’s production to maintain 100% quality.
 Responsible for the accurate and timely completion of all assigned tasks and reports with in SLA.
 Review Tax bills, closing disclosure, and other supporting documents of payment requests to ensure
accurateness and completeness.
 Ensure issued checks are recorded and posted to the system on daily basis.

Accomplishments

  • Recognized as the Best Emerging Team Player
  • Recognized as the Best Performer

Languages

Kannada
First Language
English
Intermediate (B1)
B1

Personal Information

  • Father's Name: Lokesh D R
  • Date of Birth: 25/10/2000
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Single

Hobbies and Interests

  • Travel
  • Movies
  • Listening to Music

Disclaimer

I hereby declare that the above information is true to the best of my knowledge. If a chance is given to show my abilities, I will do my best to come true to your aspirations.

Timeline

Senior Process Executive - Voice

Cognizant Technology Solutions
10.2021 - Current

Bachelor of Commerce - Accounts& Finance)

JSS College of Arts, Commerce And Science

PUC -

SJM College

SSLC -

GHS Nagvedi
Deepika Lokesh