Deepika L P
Trivandrum
Summary
Results-driven Insurance Professional with over 4 years of experience in U.S. Property & Casualty and Life Insurance sectors. Proven expertise in policy administration, underwriting support, and customer service, complemented by strong analytical and organizational skills. Committed to enhancing efficiency and streamlining processes to support organizational objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Process Associate (Insurance Underwriting Support)
RR Donnelley Outsourcing
02.2022 - Current
- Streamlined claims management processes, ensuring timely resolutions and compliance.
- Facilitated risk analysis for renewals, enhancing underwriting decision-making efficiency.
- Collaborated with clients to clarify policy terms, ensuring smooth renewal experiences.
- Maintained strict adherence to industry regulations, promoting compliance and accuracy.
- Supported payment and refund processing, improving operational efficiency and client satisfaction.
Customer Relation Executive, Front Desk Management
Popular Motor World (Hyundai)
09.2010 - 07.2011
- Enhanced customer experience by efficiently managing front desk operations.
- Served as primary contact for customer inquiries via phone, email, and in-person.
- Managed all inbound and outbound calls, directing clients to relevant departments.
- Provided meticulous follow-up on registration documents and back office support.
- Coordinated team activities to ensure smooth operational flow and communication.
- Oversaw cash book and stock ledger during personnel absence, ensuring accuracy.
Education
Frankfinns Institute of Air Hostess Training
Trivandrumundefined
Neduveli HSS Kanyakulangara
TrivandrumSkills
- Property & Casualty Insurance Underwriting Support
- Insurance Underwriting Support
- Data Analysis & Reporting
- Document control
- Data entry
Certification
- COVID-19 Contact Tracking Coursera- Johns Hopkins-2021
- Typewriting English and Computer Word Processing Board of Public Examination - 2012 - 2013
- Galileo CRS Basic & Advanced Course by Travel port 2010
Languages
Hindi
Intermediate (B1)
Malayalam
Bilingual or Proficient (C2)
English
Advanced (C1)
Tamil
Upper intermediate (B2)
Timeline
Senior Process Associate (Insurance Underwriting Support)
RR Donnelley Outsourcing
02.2022 - Current
Customer Relation Executive, Front Desk Management
Popular Motor World (Hyundai)
09.2010 - 07.2011
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Neduveli HSS Kanyakulangara
Frankfinns Institute of Air Hostess Training