Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Deepika Mekala

Hyderabad

Summary

  • Looking for a position as a System Administrator with the opportunity to work with other administrators to improve customer service and the reliability of the assigned information system.
  • Responded to rapid changes in technology, personnel, and work environments.

Overview

4
4
years of professional experience

Work History

Infra Managed Service Analyst

Accenture
Hyderabad
07.2022 - 05.2024
  • Managed and monitored Windows Servers, including Windows Servers 2008, 2012, and above.
  • Performance optimization, regular health checks on servers, and systematic troubleshooting of problems.
  • Problem analysis and troubleshooting of ESXi server with service console.
  • Created new VMware virtual machines to meet the specifications provided by the client.
  • Involved in customizing VM's memory, hard disk, NIC, and analyzing log files. Resource-utilizing monitoring.
  • Ensure that Windows environments meet the organization's security standards and compliance requirements.
  • Cloning, deploying VMs from template, Templates to VMs, VMotion, SVMotion, etc.
  • Creation of virtual machines on Azure.
  • Diagnosed and resolved IP address conflicts, lease issues, and scope exhaustion using troubleshooting tools like ipconfig, ping, and server logs.
  • Knowledge of fundamental networking concepts such as IP, Gateway, Subnet Mask, Ping, etc.
  • Managed Virtual Desktop Infrastructure.
  • Manage user accounts and permissions in Active Directory.
  • Troubleshooting printer issues - Resolved Windows print spooler service issues by clearing queues, restarting services, and configuring proper permissions.
  • Installation, updating, and management of virus tools on servers.
  • Troubleshoot the backup issues from an OS perspective.
  • Share folder creation and permission management.
  • Maintain infrastructure with the latest security updates and patching.
  • Provided technical support and troubleshooting assistance to customers in resolving their inquiries or issues.
  • Collaboration with other teams for the smooth operation of IT infrastructure and overall business functionality.
  • Provide support using the ServiceNow tool for incident and task management, and closing within SLA.
  • Physical servers are managed through the ILO console.
  • Server monitoring was performed using the Zenoss tool.

System Engineer

Tech Mahindra
Pune
12.2019 - 05.2022
  • Creation of user accounts, managing OU, security groups and access management etc
  • Managing MFA issues, Reset MFA, Reconfigure MFA.
  • Office 365 & exchange administration, provide license to user as per user or generic ID on boarding process.
  • Office 365 Exchange Administration (DL creation, User & Generic, shared Email ID creation, migration to Office 365), Mailbox permission management.
  • Server patching management using Ivanti Tool and SSCM.
  • Monitored the VMware Infrastructure.
  • Create server in VM using template & ISO, create snapshots before any activity, Server OS upgrade in VM, RAM Hard disk CPU management in VMware.
  • Provide support using ServiceNow tool for Incident and Task management and closing within SLA.
  • Mime-cast Administration release block email ID or domain, release blocked email, trace email, whitelist or block email ID or domain as per requirement.
  • AD Audit Plus Administration, check user logs from which machine user locked, user modification logs.
  • Manage Fail-over Cluster & SQL services, move node to another server during patching.
  • Hyper-V Administration, create hyper V server manage space related issues in Hyper-V, Disk, CPU, hard disk management in Hyper-V.
  • One drive Administration, provide access to user to take one drive data backup to another user.

Education

B.Tech (CSE) -

Geethanjali College of Engineering And Technology
05-2019

Intermediate -

Narayana Junior College
04-2015

Skills

  • Windows Server
  • Vmware Administration
  • Vmware Horizon
  • Azure
  • Active Directory
  • Office 365
  • Service Management
  • Ticketing Tool - Service Now

Websites

Languages

English, Telugu

Timeline

Infra Managed Service Analyst

Accenture
07.2022 - 05.2024

System Engineer

Tech Mahindra
12.2019 - 05.2022

B.Tech (CSE) -

Geethanjali College of Engineering And Technology

Intermediate -

Narayana Junior College

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Deepika Mekala