Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
HOBBIES & INTERESTS
Accomplishments
Timeline
Generic

DEEPIKA N

Hyderabad

Summary

Results-driven Sales Operations professional with 5+ years of experience in global business operations, ASKU lifecycle management, pricing governance, product launch readiness, customer service, and process improvement. Seeking growth opportunities in Business Operations, Program Management, Process Excellence, and Strategic Operations.

Overview

1
1
Language
7
7
Certifications
10
10
years of professional experience

Work History

Senior Specialist, Sales Operations

Dell International
05.2021 - Current
  • Manage end-to-end ASKU creation and maintenance for global digital software products.
  • Execute global pricing updates and support product launch readiness.
  • Coordinate with Sales, Product, Pricing and Operations teams.
  • Maintain compliance with business processes and meet SLA targets.

Senior Associate

Synchrony Financial
11.2020 - 01.2021
  • Recognized as Best Customer Service Representative.
  • Managed customer inquiries, billing requests and account support.

Associate

Sitel
07.2019 - 11.2020
  • Achieved 95-100% Stack Ranking for CE and XPR.
  • Received multiple customer appreciation recognitions.

Cabin Crew Member

IndiGo Airlines
05.2016 - 01.2019
  • Delivered passenger service and maintained safety standards.

Education

BBA - Business Administration & Management

Amity University
01-2025

Intermediate - CEC

Bhavans Junior College
Secunderabad

SSC -

St. Joseph's High School

Skills

  • Sales Operations, ASKU Management, Product Lifecycle Management, Pricing Operations, Business Operations, Process Improvement, Stakeholder Management, CRM, Operational Excellence, Power BI, Advanced Excel, SharePoint, Data Analysis, Training & Knowledge Transfer, Problem Solving, Time Management

Certification

ASKU Creation & Maintenance Training

LANGUAGES

English, Telugu, Hindi, Tamil

HOBBIES & INTERESTS

Reading Books, Gardening, Cycling, Music, Animal Care

Accomplishments

  • Best Customer Service Representative - Synchrony Financial
  • Best Customer Service Representative - Sitel
  • 95-100% Stack Ranking Achievement
  • Multiple Customer Appreciation Recognitions
  • Best Peer Award for Teamwork and Collaboration

Timeline

Senior Specialist, Sales Operations

Dell International
05.2021 - Current

Senior Associate

Synchrony Financial
11.2020 - 01.2021

Associate

Sitel
07.2019 - 11.2020

Cabin Crew Member

IndiGo Airlines
05.2016 - 01.2019

BBA - Business Administration & Management

Amity University

Intermediate - CEC

Bhavans Junior College

SSC -

St. Joseph's High School
DEEPIKA N