Syeda Hajira

Senior Supply Chain Analyst – Inventory and Operations.

Organization: HP

Function: Inventory Supply Chain (APJ, EMEA, AMS)

Job Description: Key Responsibilities.

• Managed inventory supply chain processes by analyzing part-level dollar value and reconciling discrepancies between SAP S/4HANA and 3PL systems.
• Conducted root cause analysis and implemented corrective actions to resolve variances and posting discrepancies, ensuring data accuracy and operational efficiency.
• Delivered structural fixes for recurring discrepancies, and supported process stabilization within the Product Supply Chain (PSC).
• Transitioned into a new project under SSC (Service Supply Chain) for the APJ region, supporting 42 distribution centers with large-scale business operations.
• Led a team of four members, providing guidance, training, and performance management to ensure timely delivery and quality outputs.
• Completed a Lean Six Sigma Yellow Belt project, focusing on adjustment posting issues across inventory reconciliation processes for APJ, EMEA, and AMS regions.
• Achieved a 50% reduction in discrepancies and significant cost savings through process optimization.
• Collaborated closely with stakeholders across functions and regions to drive process improvements, share insights, and ensure alignment on inventory reconciliation activities.
• Conducted on-site warehouse visits to understand physical operations and identify gaps, successfully resolving a long-standing issue pending for over one month.
• Worked with fallout teams and other cross-functional groups to address exceptions and prevent recurrence.
• Developed and maintained dashboards, reports, and presentations for QBR, MBR reviews, and management and stakeholders.
• Actively contributed to internal communications by preparing organizational and team newsletters, ensuring consistent updates, and knowledge sharing.

Tools and Skills

• SAP S/4HANA, 3PL Systems.
• Inventory, Reconciliation, and Root Cause Analysis
• Lean Six Sigma (Yellow Belt)
• Mini Tab
• Seeburger Gateway (for EDI flow between two systems).
• Stakeholder Management and Cross-functional Collaboration.
• Dashboarding, Reporting, QBR/MBR Presentations.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.

Senior Order Management / Supply Chain Analyst.

Division: Life Science Group (LSG) – North America

Organization: Thermo Fisher Scientific

Project: Supply Chain Management.

Key Responsibilities and Achievements:

• Performed high-end order processing for the North America region, including Sales Orders, Standing Orders, Reserve Orders, Marketing Samples, and B2B failed orders.
• Managed complex order scenarios such as S2 Holds, ED Holds, Supply Center Reserves, and exception handling to ensure smooth order flow.
• Handled credit and debit note creation as part of the order management process.
• Processed RAM (Return Material Authorization) transactions in compliance with business guidelines.
• Created SAP quotes and customer profiles, ensuring accuracy and alignment with business requirements.
• Actively mentored and trained new team members (“buddies”) on E1 order processing and end-to-end order management workflows.
• Provided peer support by clarifying processes, resolving order issues, and improving team efficiency.
• Interacted directly with customers via email to resolve high-aging and critical order cases within defined SLAs.
• Delivered consistent customer service with expected TAT, while maintaining 100% quality standards.
• Prepared and presented quarterly Quality and Productivity performance reports for the team.
• Participated in and handled U.S. partner calls to resolve disputes and provide order clarifications.
• Coordinated with Logistics and Warehouse teams to ensure timely material dispatch and issue resolution.
• Worked closely with customers to manage shipping requirements and supporting documentation.
• Managed communication with 60+ global stakeholders, providing order insights to minimize lead time, and improve supply efficiency.
• Ensured minimum turnaround time for customer complaint resolution, driving high levels of customer satisfaction.
• Successfully completed a JDI initiative focused on workload reduction for standing orders and bulk order entries, improving operational efficiency.
• Awarded Employee of the Year (2022) across all regions for outstanding performance and contribution.

Tools and Skills:

• JD Edwards (E1 Enterprise)
• SAP (Order, Quote, and Profile Creation)
• Order Management and Supply Chain Operations.
• Stakeholder Management and Customer Communication.
• Training & Knowledge Transfer
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness, and willingness to help wherever needed.

Relationship Officer / Sales Executive.

Organization: Aditya Birla Health Insurance.

Channel: Bancassurance (HDFC Bank).

Key Responsibilities and Achievements:

• Managed the HDFC Bank bancassurance channel, handling relationships across 15+ bank branches.
• Built and maintained strong relationships with potential and existing clients, ensuring long-term business engagement.
• Represented Aditya Birla Health Insurance at bank branches, working closely with Bank Managers and Relationship Managers to drive lead generation.
• Generated, qualified, and converted insurance leads by understanding customer requirements and recommending suitable health insurance products.
• Delivered high-quality customer service by addressing client queries, explaining product benefits, and resolving concerns promptly.
• Followed up on lead closures and guided customers on policy benefits, coverage, and additional health benefits as per their needs.
• Achieved and consistently met individual and bank-level sales targets through effective coordination with bank teams.
• Maintained daily updates of leads, sales closures, and client interactions in the internal system for accurate reporting.
• Collaborated with top management to align sales strategies and execute plans to achieve monthly and quarterly targets.
• Recognized for outstanding performance and awarded "Climber of the Moment – 2020" for top achievement in sales.

Key Skills:

• Bancassurance Sales & Relationship Management.
• Client Acquisition and Lead Conversion
• Stakeholder Communication (Bank Managers and Clients)
• Target, Achievement, and Performance Tracking

Customer Service and Product Presentation.