Abhishek Pandey
Business Analyst and Operation Lead
Gurugram
Summary
Results-driven Operations Lead and Data Analyst with over 7 years of experience. Proficient in driving service delivery improvements, optimizing operations, and leading high-performance teams. Demonstrated expertise in strategic planning, vendor management, real-time operations, and leveraging data-driven insights to optimize systems. Skilled in project management and resource allocation in fast-paced, high-pressure environments.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work History
Business Analyst & Operations Team Lead
Zomato
08.2023 - Current
- Spearhead strategic slot-level planning for customer support during peak operations.
- Lead real-time operations teams, ensuring seamless service through agile decision-making.
- Oversee vendor management, including budgeting and billing processes.
- Conduct daily system and performance analysis to optimize operations.
- Drive operational efficiency through project planning and execution.
- Implemented business intelligence solutions to increase operational efficiency.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Deployed predictive analytics models to forecast future trends.
Senior Executive
Zomato
08.2022 - 07.2023
- Improved resource planning using real-time analytics and service data.
- Managed end-to-end vendor billing with precision and financial transparency.
- Supported system improvement initiatives with analytical insights.
Executive
Zomato
04.2021 - 07.2022
- Managed real-time queue operations to ensure workflow continuity.
- Streamlined task prioritization and reduced operational bottlenecks.
- Fostered third-party vendor relationships and coordinated operations.
Supervisor - Real Time Analyst
JindalX
08.2019 - 03.2021
- Maintained real-time queues and optimized resource distribution.
- Delivered client-specific data insights and reports to support decisions.
- Developed Excel-based automation tools to enhance team efficiency.
Subject Matter Expert
JindalX
03.2019 - 07.2019
- Led a team of analysts, ensuring smooth onboarding and training.
- Focused on achieving operational KPIs and improving service metrics.
Customer Service Executive
JindalX
11.2017 - 02.2019
- Provided frontline customer support and resolved escalations efficiently.
Education
12th Grade - Science
Kendriya Vidyalaya
Jodhpur, India 04.2001 - 03.2012
Skills
Data analysis expertise
Personal Information
- Date of Birth: 04/02/94
- Nationality: Indian
Timeline
Business Analyst & Operations Team Lead
Zomato
08.2023 - Current
Senior Executive
Zomato
08.2022 - 07.2023
Executive
Zomato
04.2021 - 07.2022
Supervisor - Real Time Analyst
JindalX
08.2019 - 03.2021
Subject Matter Expert
JindalX
03.2019 - 07.2019
Customer Service Executive
JindalX
11.2017 - 02.2019
12th Grade - Science
Kendriya Vidyalaya
04.2001 - 03.2012
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