NAVEEN SINGH
Project Manager & Lead Business Analyst
Pune
Summary
Business professional with over 15 years of experience in U.S. healthcare and pharmaceutical sectors. Expertise in business analysis, healthcare analytics, revenue cycle management, product development, and project management. In-depth knowledge of payer and provider workflows, EMR/EHR systems, and regulatory compliance, including HIPAA and HITECH. Proven success in collaborating with data engineering and data science teams to implement analytics and AI-driven solutions that enhance operational efficiency, improve financial outcomes, and support informed decision-making.
Overview
15
15
years of professional experience
5
5
Certificates
Work History
Project Manager And Lead Business Analyst
Genpact
07.2023 - Current
- Leading complex healthcare analytics and consulting engagements for U.S.-based provider and payer organizations, delivering solutions across provider-side RCM, payer analytics, and health IT, aligned to clinical, financial, and operational objectives.
- Analyze and optimize end-to-end provider/payer RCM workflows, translating requirements into actionable analytics.
- Deliver payer-focused analytics solutions across claims adjudication, utilization management, HEDIS/quality reporting, provider performance, and cost-of-care insights, leveraging claims and enrollment data.
- EMR/EHR, billing, and claims-driven analytics solutions, ensuring data integrity, interoperability alignment, and compliance with HIPAA, HITECH, and EDI standards.
- Provide delivery and operations leadership, managing execution, governance, and quality, while ensuring on-time delivery, process excellence, and continuous improvement across engagements.
- Partner with healthcare business leadership on solution design, proposal development, effort estimation, and resource planning, enabling scalable delivery, and effective demand management.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Proved successful working within tight deadlines and a fast-paced environment.
Senior Business Analyst- Healthcare
DynPro India Private limited
04.2022 - 07.2023
- Conducted business process analysis to identify critical issues, improving operational efficiency.
- Developed business and functional requirements documentation for seamless project implementation.
- Established data subject-matter expertise, resolving data issues within SLA.
- Created BRD documentation, user stories, and use cases for effective project development.
- Collaborated with data science teams on predictive modeling, contributing to accuracy improvements.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Enhanced stakeholder engagement through effective communication of complex data and insights.
- Utilized data visualization techniques to present and explain complex data sets.
- Identified patterns and trends in large data sets and provided actionable insights.
Deputy Manager- Healthcare
Concentrix
05.2016 - 04.2022
- Managed service delivery and quality management for various U.S. healthcare projects.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established a Quality Framework to enhance processes and service adherence.
- Implemented quality control procedures and continuous improvement initiatives.
- Ensured compliance with HIPAA, HITECH, and relevant industry standards.
- Led a team of over 40 resources, fostering professional growth and project success.
- Conducted performance evaluations and provided constructive feedback to employees.
Team Leader- Healthcare
Cognizant
03.2015 - 05.2016
- Engaged with U.S. healthcare payers and providers, showcasing service delivery expertise.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Managed team activities and conducted risk/impact assessments to achieve service-level agreements.
- Delegated tasks effectively while enhancing team capabilities through training sessions.
Team Leader
IBM GPS
12.2010 - 03.2015
- Oversaw daily team operations, focused on US healthcare payer project deliverables.
- Coordinated across various lines of business for claims transactions, billing, and quality audits.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Education
MCA - Computers
Rajasthan Technical University
Jaipur06-2010
B.Sc - Maths
Vinoba Bhave University
Bokaro Steel City04-2006
12th - English
CBSE
Bokaro Steel City03-2002
10th - English
CBSE
Bokaro Steel City03-2000
Skills
Project Management
Business requirements analysis
Data analysis expertise
Product lifecycle management
US healthcare knowledge
Experience with electronic health records
Revenue cycle management
Claims management
Accounts receivable management
Process improvement
Advanced data analysis
Project planning and development
Team collaboration
Agile & Waterfall methodology
Stakeholder Management
Business analysis
Functional & business requirements
Software development lifecycle
Quality assurance and control
User Stories & Use Cases
BRD/FRD
UAT Management
SQL
Tableau
JIRA
Reporting & Dashboarding
Certification
Diploma In Software Testing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Manager And Lead Business Analyst
Genpact
07.2023 - Current
Senior Business Analyst- Healthcare
DynPro India Private limited
04.2022 - 07.2023
Deputy Manager- Healthcare
Concentrix
05.2016 - 04.2022
Team Leader- Healthcare
Cognizant
03.2015 - 05.2016
Team Leader
IBM GPS
12.2010 - 03.2015
MCA - Computers
Rajasthan Technical University
B.Sc - Maths
Vinoba Bhave University
12th - English
CBSE
10th - English
CBSE
Languages
English
Hindi